Food & Beverage Operations Manager

About the role

The role is under general supervision and reports to the Director of Food and Beverage. Responsibilities include assisting in all areas of Food & Beverage, coordinating with various departments, ensuring timely operations, and providing top-notch customer service.

Responsibilities

• Aid in developing and implementing Food and Beverage training programs, policies, and procedures.
• Take direction from leadership and organize and supervise part-time Food and Beverage staff.
• Coach employees and reward/recognize them.
• Utilize Catering software to create and BEOs, accurately compute menu costs, and manage inventory.
• Provide exceptional customer service during events.
• Create schedules as needed and ensure food and beverage operations meet client satisfaction.
• Follow card handling policies and procedures, as well as other specific policies.
• Record keeping, report creation, and maintaining a Health Department score of 90 or higher.
• Exhibit attention to detail and consistency in service.
• Problem solve, plan, organize, and manage logistics.
• Enforce sanitation procedures and follow OSHA requirements.
• Oversee all food and beverage departments as needed.
• Perform any reasonable requests assigned by management.

Qualifications

• High School Diploma or GED required.
• At least 3 years of experience in hospitality, servicing food and beverage.
• ServSafe certified within 1st 90 days.

Skills and Abilities

• Ability to work in different departments based on events and importance.
• Attention to detail and service-oriented.
• Ability to work flexible schedules, including nights, weekends, mid-shifts, and early mornings.
• Excellent organizational, planning, communication, and interpersonal skills.
• Strong customer service orientation and ability to work with other staff members.
• Advanced oral and written communication skills.
• Able to push/pull/lift 50 lbs consistently.
• Basic arithmetic operations.
• Ability to lift and carry items weighing 10-30 lbs, occasionally up to 50 lbs.
• Intermediate computer skills with MS Office products, especially MS Excel.
• Experience with Clover POS system a plus.

Benefits

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life, and disability insurance, paid vacation, and a 401(k) plan.