Food & Beverage Manager (Bars) - Arizona Biltmore

About the Property

The iconic Arizona Biltmore is located in the heart of the prestigious Biltmore neighborhood in Phoenix. The resort was named the “Jewel of the Desert” since its opening on February 23, 1929. This gorgeous 39-acre property reopened in May 2021 after undergoing a $150 million restoration. It has over 700 rooms, over 200,000 square feet in banquet space spread out over the beautiful property, 9 food and beverage outlets (including 2 restaurants, 2 bars, 2 poolside bars, a gelato shop/café, and in-room dining), a luxury spa, and 7 pools including a 65' waterslide.

Azilario Biltmore is a LXR Hotel & Resort by Hilton which is a hand-selected collection of unique luxury hotels, offering bespoke service and personal adventures in the world’s most intriguing locations. With this, as a team member you will receive the Go Hilton travel benefits in addition to Pyramid's travel benefits. Learn more about our incredible benefits here.

What You Will Have an Opportunity To Do

• Manage the daily operations of assigned Food & Beverage outlets, ensuring smooth and efficient execution of all services.
• Supervise and support team members including servers, order takers, and runners during all shifts, ensuring adherence to service standards, operational procedures, and luxury hospitality expectations.
• Coordinate with culinary, stewarding, housekeeping, engineering, and other resort departments to ensure seamless operations and exceptional guest experiences.
• Act as the point of contact during shifts to handle guest requests, complaints, and service recovery professionally and promptly.
• Maintain product quality and presentation standards in alignment with hotel brand expectations.
• Assist in creating schedules, managing time-off requests, and adjusting coverage based on business needs according to Pyramid Global Labor Standards.
• Train new staff and provide ongoing coaching to support development and consistency in service delivery.
• Lead, coach, and develop Food & Beverage team members while maintaining clear expectations, providing consistent feedback, recognizing strong performance, and holding individuals accountable for meeting operational and luxury service standards.
• Partner with Lead Bartenders and beverage leadership to execute cocktail and beverage programs, including menu rollouts, training, recipe adherence, quality control, and ongoing team accountability.
• Maintain bar operational standards, including beverage inventory and controls, pars, preparation, batching, cleanliness, organization, equipment, and opening and closing readiness.
• Lead by example with a hands-on approach to operations, including the ability to step into bartending, service, and other operational positions when necessary to support the team and guest experience.
• Support beverage operations within assigned outlets, ensuring consistency in cocktail execution, recipes, presentation, batching, mise en place, bar organization, cleanliness, and overall beverage quality.
• Conduct Audits of service, ensuring that we are delivering Forbes Standards.
• Provide operational leadership in any Food & Beverage outlet or resort event as assigned by Food & Beverage leadership based on business demands.
• Complete required administrative responsibilities, including scheduling support, payroll review, inventory documentation, purchasing, shift reports, daily logs, departmental communication, and attendance at required leadership meetings.
• Maintain an active and visible presence on the floor during service periods and peak business hours to support team members, monitor service execution, engage with guests, and ensure adherence to luxury service standards.

What Are We Looking For?

• High School Diploma or GED required.
• At least two (2) years of college education, preferred.
• Experience: At least two (2) years of food and beverage supervisory experience, required. Prior management experience, preferred. Luxury hotel experience, preferred.
• Licenses or Certificates: Arizona Food Handlers or Safe Serve Certification within 90 days of hire. Title 4 Liquor Training or TIPS Training completion upon hire or within 90 days of hire.

Compensation

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.