Food & Beverage Manager

About the role

The Food & Beverage Manager directs and manages the daily operations of Highlands Dining Services, overseeing purchasing, catering, staffing, scheduling, training, and dining operations to ensure a high-quality dining experience for residents, guests, and staff.

Our Culture Mission: Inspiring a Spirit of Community and Well-Being. Our SHINE values guide the way we serve our residents, guests, and one another: Service before Self, Hospitality with Heart, Inspiring Excellence in Each Other, Nothing Less than the Best, Enjoy Your Journey.

Responsibilities

• Direct daily dining operations and establish goals for assigned dining venues.
• Ensure high-quality food, service, and customer satisfaction.
• Respond professionally to resident and customer needs, questions, and concerns.
• Ensure compliance with food safety, sanitation, Health Department, and ABC requirements.
• Maintain policies and procedures related to food safety and sanitation.
• Coordinate alcohol orders for catering and special events.
• Prepare and administer operational budgets.
• Monitor weekly cost-control reports and maintain expenses within budget.
• Manage purchasing and inventory procedures.
• Complete weekly physical inventories and annual inventory counts.
• Develop and maintain annual capital expenditure plans and budgets.
• Create and maintain menu cycles incorporating nutrition principles, resident preferences, and regional food selections.
• Review menu cycles at least twice annually.
• Oversee recipe standardization, portion control, food costs, production records, and waste reduction.
• Monitor resident satisfaction and make adjustments as needed.
• Coordinate, plan, and supervise catering events.
• Ensure events are professionally executed and meet customer satisfaction expectations.
• Oversee kitchen equipment maintenance, preventative maintenance, and necessary repairs.
• Schedule, direct, and oversee department staff.
• Maintain appropriate staffing levels with qualified and properly trained employees.
• Recruit and select qualified candidates.
• Conduct orientation and training for new hires.
• Review and approve employee time records.
• Provide coaching, counseling, and corrective action as necessary.
• Conduct monthly employee meetings and communicate operational updates.
• Maintain positive relationships with residents and respond to concerns in a timely manner.
• Coordinate interdepartmental work and maintain effective working relationships.
• Identify and implement ideas that improve Highlands Dining operations.
• Attend industry conferences, trade shows, and other opportunities to stay informed of emerging trends and best practices.
• Attend a minimum of two food industry conferences or trade shows annually.

Requirements

• Bachelor’s degree in Business Administration, Hospitality Management, or a related field preferred, or an equivalent combination of education and experience.
• Minimum of two (2) years of supervisory experience, preferably in the food service industry.
• Ability to serve as an ABC Manager as required.
• Knowledge of basic nutrition principles and menu planning.
• Knowledge of food safety, sanitation, ABC laws and regulations, food preparation methods, housekeeping practices, and food service techniques.
• Strong customer service, organizational, leadership, and employee relations skills.
• Proficiency with personal computers and office equipment.
• Working knowledge of Microsoft Office applications, including Word, Excel, Publisher, and PowerPoint.

Physical Demands

Lift, carry, push, pull, or otherwise move equipment, supplies, and materials weighing up to 50 pounds.

Utilize proper lifting and material-handling techniques.

Walk, stand, bend, and move throughout the campus for periods of up to eight hours or longer as required by operational needs or special events.

Benefits

• Personal Leave
• Paid Sick Leave
• Paid Vacation Leave
• Paid Holidays
• Choice of 3 Medical Plans, Including an HSA Option
• Prescription Drug Coverage
• Dental Coverage
• Vision Coverage
• Company Paid Life Insurance
• Company Paid Short-term Disability Insurance
• Company Paid Long-term Disability Insurance
• Flexible Spending Account
• 401(k) Plan with Company Match
• Supplemental Life, Accident & Cancer Insurance
• Tuition Assistance
• Uniform Reimbursement
• License Reimbursement
• MD Ortho – Free Telemedicine & Direct Orthopedic Services
• Garner Health – Expert Doctor Matching & Healthcare Savings
• Free membership to our on-site wellness center
• On-Site Credit Union
• On-Site Hair Salon
• On-Site Massage Therapy & Esthetician Services
• Discounted Movie Tickets
• Employee Emergency Relief Fund
• Employee Assistance Program

Pay

$20 - $30 / Hour