Food and Beverage Associate

Essential Duties

• Operates POS register for food and drinks (includes bar register when directed).
• Prepares food and beverage items utilizing policies and standards of the company.
• Resets and bus the food court seating area.
• Washes and dries dishes, glasses and other cooking/food prep utensils.
• Conducts all opening and closing procedures (opens and closes cash tills, kitchen cleaning and etc.).
• Maintains proper temperature for refrigerators and freezers.
• Manages plates, cups, and other utensil inventory in accordance with the store policies and procedures.
• Conducts restroom checks and cleaning including laundry of department specific cleaning rags.
• Responds responsively, politely with friendly demeanor to customers' requests.
• Occasionally cross-trains to assist Amusement & Bowling department with POS transactions.

Non-Essential Duties

• Conducts alcohol and age restriction control in accordance with company policies and procedures.
• Conducts lost and found procedures in accordance with company policies.
• Sets up and assists with special events and promotions.
• Researches and develops resources that create timely and efficient workflow.
• Follows up to complete any assigned work.
• Maintains high ethical standards in the work place.
• Reports all irregular issues and problems to executive management for solution.
• Maintains good communication with customers, management, office staff members and outside contacts.
• Compiles and maintains confidentiality of all company policies and procedures.
• May help with mailing and shipping activities as needed.
• Responsible for maintaining a clean and safe working area.

Qualifications

• A High School diploma and a minimum of one to two years’ experience in a hospitality or retail environment required.
• Experience in a bowling establishment preferred, but not required.

Skills

• Excellent customer service skills.
• Ability to work independently and as part of a team.
• Knowledge of POS systems.
• Basic computer skills.

Benefits

• 1 hour of time play (non-prize) arcade games per week.
• 90 minutes of bowling per week (shoes included).
• 1 hour of karaoke/billiards per week.
• 50% discount on food items per working shift.
• 1 free beverage per working shift.