Food and Beverage Associate

About the role

This position is responsible for providing exceptional customer service while supporting the operation of the Food and Beverage Department.

Responsibilities

• Operates POS register for food and drinks (includes bar register when directed).
• Prepares food and beverage items utilizing the policies and standards of the company.
• Resets and bus the food court seating area.
• Washes and dries dishes, glasses, and other cooking/food prep utensils.
• Cleans and maintains refrigerators and freezers.
• Maintains proper temperature for refrigerators and freezers.
• Manages plates, cups, and other utensil inventory by the store policies and procedures.
• Conducts restroom checks and cleaning including laundry of rags.
• Responds responsively, and politely with a friendly demeanor to customers’ requests.
• Occasionally operates POS system to collect payments and lends out facility and equipment (karaoke, billiards, darts, ping pong).
• Occasionally operates POS system to collect payments and issues cards and credits for arcade (AM).
• Conducts alcohol and age restriction control by company policies.
• Conducts lost and found procedures according to company policies.
• Sets up and cleans up after events.
• Conducts constant improvement or more efficient and less expensive ways and means in department work processes.
• Complies and maintains confidentiality of all company policies and procedures.
• Responsible for maintaining a clean and safe working area.

Requirements

• A High School Diploma or GED.
• Must be 21+ if handling alcohol.
• Bartending experience preferred.

Qualifications

• One to two years of experience in a hospitality or retail environment.
• Experience in a bowling establishment is preferred, but not required.

Skills

• Excellent communication skills.
• Ability to multitask and manage multiple tasks simultaneously.
• Attention to detail.
• Customer service orientation.
• Physical stamina and ability to lift up to 100 lbs.

Benefits

• 1 hour to play (non-prize) arcade games per week.
• 90 minutes of bowling per week (shoes included).
• 1 hour of karaoke/billiards per week.
• 50% discount on food items per working shift.
• 1 complimentary beverage per working shift.