Food and Beverage Associate

About the role

This position is responsible for providing exceptional customer service while supporting the operation of the Food and Beverage Department. Open availability, especially nights and weekends, is preferred. We require all staff that handles alcohol to be 21+.

Responsibilities

• Operates POS register for food and drinks (includes bar register when directed).
• Prepares food and beverage items utilizing the policies and standards of the company.
• Resets and bus the food court seating area.
• Washes and dries dishes, glasses, and other cooking/food prep utensils.
• Cleans and maintains refrigerators and freezers.
• Maintains proper temperature for refrigerators and freezers.
• Manages plates, cups, and other utensil inventory according to the store policies and procedures.
• Conducts restroom checks and cleaning including laundry of rags.
• Responds responsively, and politely with a friendly demeanor to customers’ requests.
• Occasionally operates POS system to collect payments and lends out facility and equipment (karaoke, billiards, darts, ping pong).
• Occasionally operates POS system to collect payments and issues cards and credits for arcade (AM).
• Conducts alcohol and age restriction control by company policies.
• Conducts lost and found procedures according to company policies.
• Sets up and cleans up after events (bowling, karaoke, billiards, darts, ping pong).
• Conducts constant improvement or more efficient and less expensive ways and means in department work processes.
• Complies and maintains confidentiality of all company policies and procedures.
• Responsible for maintaining a clean and safe working area.

Requirements

• Must be 18 years or older.
• Must have a High School Diploma or GED.
• Experience in a bowling establishment is preferred but not required.

Qualifications

• High School diploma and a minimum of one to two years of experience in a hospitality or retail environment are required.

Skills

• Excellent customer service skills.
• Ability to work independently and as part of a team.
• Knowledge of POS systems.
• Basic knowledge of alcohol handling regulations.

Benefits

• 1 hour to play (non-prize) arcade games per week.
• 90 minutes of bowling per week (shoes included).
• 1 hour of karaoke/billiards per week.
• 50% discount on food items per working shift.
• 1 complimentary beverage per working shift.