FOH Supervisor - 22 and Vine
Grand Island Casino Resort · Grand Island, NE · 4 wk ago
ManagementFull-time
::: {#main_f3 data-value="The FandB Supervisor is responsible for the day-to-day operations of the front-of-the-house (FOH) for the assigned outlet(s) ensuring product and service quality, consistency, and employee development. This position is responsible for meeting all company and state health department rules and regulations."}
Essential Functions
- Effectively schedule and manage staffing levels to meet payroll costs, business volumes, and guest expectations.
- Monitor meals being served for appearance, quality standards, and portion control according to company guidelines.
- Implement, apply, and enforce outlet guest service standards.
- Aid in developing, implementing, and maintaining expenses to meet budgeted or forecasted goals.
- Responsible for the organization and fast/efficient functionality and service for shift.
- Enforce a program that meets all Health Department, Internal Controls, and Government rules and regulations.
- Conduct relevant inventory including rotation, par levels, and discontinued items.
- Provide exceptional guest service for all external and internal guests.
- Aid in managing, delegating duties, and the performance and development of department staff; inclusive of interviewing, hiring, training, evaluating, coaching, and termination of staff.
- Manage expenses based on budgeted guidelines and business volumes to include payroll and staffing levels.
- Assure an environment which emphasizes cooperation, communication, and teamwork with all departments.
- Support compliance with all internal procedures and regulatory requirements, including those associated with underage and intoxicated guests.
- Support current law and policy to provide a work environment free from illegal and discriminatory behavior.
- Promote and ensure the safety and security of all guests and employees.
- Complete job duties with minimal supervision, maintain acceptable attendance, and use appropriate judgment and decision-making skills.
- Must hold a valid gaming license in accordance with the Nebraska Racing and Gaming Commission.
- Must complete all company-required training within designated time frames.
- Must obtain direct deposit within one week of start date.
- Varies