Branch Supervisor

At Community Financial System, Inc. (CFSI), we provide friendly, personalized, high-quality financial services and products through our retail division, Community Bank, N.A., operating more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont, and Western Massachusetts. We also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration. We are committed to our employees with competitive compensation, great benefits, and professional development opportunities.

Responsibilities

• Directly supervises the branch office and performs or delegates duties including:
  • Oversight of branch service operations (approval of transactional overrides, branch general ledger accounts, vault and drawer audits, approval of overdrafts)
  • Control of negotiable supplies, cash management, ordering and shipments
  • ATM balancing and maintenance
  • Ensuring proper branch security measures
  • Preparation of regulatory, internal, and operational reports
  • Participation in audits of key branch functions
• Works with management to establish growth, sales, and profit objectives for the office; provides input on performance measurement and control
• Solicits new business from current and prospective customers; maintains ongoing business relationships to optimize cross-selling opportunities
• Monitors individual sales and customer service performance against goals and discusses performance with manager frequently
• Maintains thorough knowledge of features and benefits of all consumer products and services to ascertain and fulfill customer needs
• Monitors staff progress, assists with questions or problems, and conducts regular staff meetings
• Opens and maintains deposit accounts in accordance with bank procedures
• May make loans to customers with appropriate oversight
• Directly supervises assigned personnel:
  • Assists in the selection of new personnel
  • Coordinates orientation and training of new personnel
  • Reviews employee performance during introductory period and regularly thereafter
  • Manages and maximizes performance levels through regular feedback and appropriate actions for improvement
  • Organizes, schedules, and distributes work among staff
  • Keeps personnel informed of policies and procedures; encourages upward communication
  • Administers personnel policies and procedures
• Maintains proficient knowledge of, and demonstrates compliance with, all applicable laws, regulations, policies, procedures, and internal controls; meets training requirements timely
• Models and holds staff accountable for upholding the Company’s core values: Integrity, Humility, Teamwork, and Excellence
• May travel to other branches in the area to provide support and ensure proper staffing levels
• Assists with transactions and customer inquiries as needed to ensure branch and Bank goals are achieved

Requirements

• A.A.S. Degree or equivalent; specialized banking education and training
• Valid driver license and reliable transportation
• Minimum four (4) years’ experience in related positions
• All applicants must be 18 years of age or older
• National Mortgage Licensing System (NMLS) registration required under the SAFE Act

Skills

• Excellent interpersonal skills, including listening, persuading, and motivating
• Excellent verbal and written communication skills
• Accurate and proficient math skills
• Attention to detail
• Clear thinking and ability to remain focused
• Ability to consistently demonstrate the Company’s core values: Integrity, Humility, Teamwork, and Excellence
• Internal product knowledge and teller training (provided after hire)

Benefits

• 11 paid holidays
• Paid vacation
• Medical, Vision & Dental insurance
• 401K with generous match
• Pension
• Tuition Reimbursement
• Banking discounts

Pay

Minimum USD $22.60/Hr. Maximum USD $33.93/Hr.

Schedule

37.5 hours per week

Physical Requirements

• While performing the duties of this job, the employee may be required to stand, walk, or sit
• Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear
• Occasionally lift and/or move up to 25 pounds
• Specific vision abilities required include close vision and the ability to focus