Branch Supervisor

Responsibilities

• Directly supervises the branch office and performs or delegates a variety of duties including oversight of branch service operations to include approval of transactional overrides; branch general ledger accounts; vault and drawer audits; approval of overdrafts; control of negotiable supplies; cash management, ordering and shipments; ATM balancing and maintenance; ensuring proper branch security measures are in place; preparation of regulatory, internal and operational reports; participation with audits of key branch functions
• Works with management in establishing growth, sales, and profit objectives for the office; provides input to these objectives and to the manner in which performance will be measured and controlled
• Solicits new business from current and prospective customers; maintains ongoing business relationships with customers to optimize additional cross-selling opportunities
• Maintains thorough knowledge of features and benefits of all consumer products and services to ascertain customer needs and to fill those needs
• Makes loans to customers with oversight as appropriate
• Directly supervises assigned personnel as follows:
• Aids in the selection of new personnel
• Counsels new personnel during orientation and training
• Reviews employee performance throughout the introductory period and on a regular basis thereafter
• Manages and maximizes performance levels of staff members through regular feedback; takes appropriate actions for performance improvement
• Organizes, schedules, and distributes work among staff
• Keeps personnel informed of pertinent policies and procedures and creates an atmosphere in which upward communication from staff is encouraged, conducting regular staff meetings to enhance employee engagement and desired level of customer service
• Administers personnel policies and procedures

Requirements

• Not Specified

Qualifications

• High School Diploma/GED

Skills

• Customer Service
• Financial Services
• Supervisory Skills

Benefits

• Competitive Compensation
• Great Benefits
• Professional Development and Advancement Opportunities

Pay

$16.00

Schedule

Full Time Regular

Overview

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration. Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day. To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities.