Branch Supervisor

About The Role

Opens and accurately processes all types of deposit and loan accounts including complex retail products such as consumer loans, VISA merchant accounts and small business loans providing solutions with cash management and Retail Business Solutions.

Listens to the client's financial needs and cross-sells other bank services and refers customers to other departments as appropriate, to support the client's financial growth.

Maintains direct contact with external and internal clients and consistently provides proactive solutions and problem resolutions in alignment with the bank’s Breakthrough Client Service Standards.

Processes and oversees technical tasks such as opening and closing of the branch, overdraft monitoring, wire transfers and collections, stop payments and monitoring branch controls.

Facilitates the review and assessment of the operational/audit requirements of the branch. Provides input and support to any remediation or adjustments that will improve operational quality.

Acts as back up to personal banking team to open new accounts, receive loan requests and gather credit-related information.

Maintains responsibility for cash drawer and follows proper balancing procedures.

Routinely and consistently provides guidance and training to branch team.

May supervise other associates on day-to-day activities, and act in the Branch Manager capacity when required.

About You

• High School Diploma or GED, required.
• 2 years of retail banking experience required.
• 1 year of sales experience preferred.
• In-depth knowledge of consumer and business products and services.
• Demonstrated proficiency in consumer and business lending.
• Able to accurately handle cash, balance accounts and drawers, and perform accurate calculations.
• Ability to expand the client relationship with emphasis on creating new relationships and expanding existing relationships utilizing a personal and business bio and rapport with customers.
• This position requires you to act as a Bank MLO, which is defined as an individual authorized by the Bank to take mortgage loan applications, offer a mortgage, arrange a mortgage, assist a consumer in obtaining or applying to obtain a mortgage, negotiate a mortgage, otherwise obtain or make a mortgage for another person, represent to the public (through advertising or other means of communication) that such person can or will perform any of these activities, or refer a consumer to a loan originator (Note: Except those employees of the Bank who do not discuss particular credit terms available and do not refer the consumer, based on the employee’s assessment of the consumer’s financial characteristics to a particular Bank MLO) for compensation or gain.
• All MLOs will be required to register as an MLO complying with the SAFE Act requirements.
• This position IS NOT authorized to act as a Bank Closed-End MLO, which is defined as any position designated to perform the activities of a Bank MLO for closed-end transactions, and therefore this position is limited to acting as a Bank MLO for open-end transactions (i.e., home equity lines of credit) only.

Pay

The pay range for this role is $20.00 - $26.00. The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location.

Benefits

We are proud to offer a competitive total rewards package including base wages and comprehensive benefits. We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays.