Branch Supervisor

At Community Financial System, Inc. (CFSI), we provide friendly, personalized, high-quality financial services and products through our retail division, Community Bank, N.A., operating more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont, and Western Massachusetts. We also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration. We are committed to our employees with competitive compensation, great benefits, and professional development opportunities.

About the role

The Branch Supervisor directly supervises the staff and operations of a small branch or works with a Branch or District Manager to oversee staff and operations at one or more locations. This role coordinates branch goals, supervises personnel, ensures compliance with policies, and may have lending authority while providing an optimal customer experience.

Responsibilities

• Directly supervises branch operations, including transactional overrides, general ledger accounts, vault and drawer audits, overdraft approvals, negotiable supplies control, cash management, ATM balancing, and branch security.
• Prepares regulatory, internal, and operational reports and participates in audits of key branch functions.
• Works with management to establish growth, sales, and profit objectives; provides input on performance measurement and control.
• Solicits new business from current and prospective customers and maintains relationships to optimize cross-selling opportunities.
• Monitors individual sales and customer service performance against goals and discusses progress with management.
• Maintains thorough knowledge of all consumer products and services to meet customer needs.
• Assists staff with questions or problems, conducts regular staff meetings, and ensures upward communication.
• Opens and maintains deposit accounts in accordance with bank procedures and may make loans with appropriate oversight.
• Supervises assigned personnel, including:
  • Assisting in the selection, orientation, and training of new personnel.
  • Reviewing employee performance during introductory and regular periods.
  • Managing and maximizing performance through feedback and improvement actions.
  • Organizing, scheduling, and distributing work among staff.
  • Administering personnel policies and procedures.
• Maintains proficient knowledge of and compliance with all applicable laws, regulations, policies, and training requirements.
• Models and holds staff accountable for upholding the company’s core values: Integrity, Humility, Teamwork, and Excellence.
• May travel to other branches to provide support and ensure proper staffing levels.
• Assists with transactions and customer inquiries as needed to ensure branch goals are met.

Requirements

• A.A.S. Degree or equivalent; specialized banking education and training.
• Valid driver’s license and reliable transportation.
• Minimum four (4) years of related experience.
• All applicants must be 18 years of age or older.
• National Mortgage Licensing System (NMLS) registration required under the SAFE Act.

Skills

• Excellent interpersonal skills, including listening, persuading, and motivating.
• Strong verbal and written communication skills.
• Accurate and proficient math skills.
• Attention to detail and ability to remain focused.
• Consistent demonstration of the company’s core values: Integrity, Humility, Teamwork, and Excellence.
• Internal product knowledge and teller training (provided after hire).

Benefits

• 11 paid holidays.
• Paid vacation.
• Medical, vision, and dental insurance.
• 401K with generous match.
• Pension plan.
• Tuition reimbursement.
• Banking discounts.

Pay

Minimum USD $22.60/Hr. Maximum USD $33.93/Hr.

Schedule

37.5 hours/week.

Physical Requirements

The physical demands described are representative of those required to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• May require standing, walking, or sitting for extended periods.
• Use of hands and fingers to handle or feel, reach with hands or arms, and speak and hear.
• Occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision and the ability to focus.