FOH - Dispatcher

About the role

SA Hospitality Group is Italian at heart, the vision of Gherardo Guarducci and Dimitri Pauli who have translated old-world sensibilities to appeal to modern-day New York City clientele. Since 2003, SA Hospitality Group has expanded to a selective group of iconic New York neighborhoods with its three brands: Sant Ambroeus, Casa Lever, Felice with 24 restaurant locations in Manhattan, Southampton, NY, East Hampton, NY, Aspen, CO, Milan, Italy, and Palm Beach, FL.

Position Purpose: This person will support the FOH team by handling all the take-out, orders, delivery orders, and all of the to-go orders, including entering them in the POS system and packaging and labeling properly.

Responsibilities

• Coordinate and execute all Caviar, Post-Mates and in-house/phone take-out orders by using the POS system and delivery order iPads.
• Handle all guest order issues with management direction and communicating with the delivery customer service.
• Keep the to-go area stocked with appropriate bags, containers, labels to serve the guests.
• Assist porter with polishing glassware and flatware when asked or needed.
• Keeps the to-go station organized and tidy.
• Stock and/or restock all to-go containers, bags, stickers and labels as needed.
• Conducts thorough breakdown and cleaning of to go area at close of shift.
• Notify Chef or General Manager if there is a shortage of supplies.
• Assist support duties in other sections as needed, at the direction of management, to ensure that all guests receive excellent service regardless of business volume.
• Acknowledges guests with eye contact and smile, answers questions when able or finds the appropriate employee to follow up with guest request.

Requirements

• The ability to work as part of a team, work quickly and follow directions.
• Ability to communicate and understand direction in English to ensure safety in the workplace.
• Ability to understand, respond, and engage with co-workers, managers, and guests in English.
• Very basic food handling, preparation, and cleaning skills are welcomed.
• Time management and ability to work under pressure to manage high volume of production.
• Active listening and learning skills.
• Reading and speaking comprehension skills.
• Discipline to follow set standards.
• Ability to lift up to 25lbs.