Floating Community Manager

About the role

Thrive is dedicated to being the most trusted partner in property management, inspiring engagement among associates and enhancing living experiences for residents. We achieve this through a boutique, at-scale approach to property management and fostering a workplace culture that supports growth and success.

Responsibilities

• Income Collection & Accounts Payable
• Maintains accurate resident records.
• Updates all rents, deposits, and application fees received from residents on a daily basis.
• Issue appropriate notices when necessary (e.g., late payments, eviction notices, returned check memos).
• Deposits all receipts prior to bank close each day.
• Enters invoices daily into appropriate system for timely payment.
• May use and reconcile property credit card in accordance with accounting policies and deadlines.
• Assists with month-end procedures including deposit accounting, variances, expiring leases, write off register, receivable aging, security deposit activity, and gross potential rent.
• Resident Relations
• Perpetuates a true sense of community.
• Maintains positive customer relations attitude.
• Physically inspects property when on grounds, picks up litter, and reports any service needs to maintenance staff.
• Will also inspect move-outs and vacancies when requested.
• Ensures appropriate content and frequency of ads on Craigslist, Weblisters, and other listing services.
• Must be knowledgeable of all phases of leasing and resident retention.
• Greets prospective clients, shows the community, and performs leasing duties.
• Answers and handles incoming phone calls.
• Maintains awareness of local market conditions and trends.
• Contributes ideas to Community Manager for marketing community and improving resident satisfaction.
• Maintains a lease closing ratio at a level appropriate for the property and submarket.
• Marketing
• Updates required reports concerning move-out notices, activity, etc. on a daily basis and provides information to the Community Manager.
• Organizes and files all applicable reports, leases, and paperwork.
• Proofreads all lease paperwork and processes move-ins and move-outs.
• Processes all security deposit move-out reports.
• Accepts service requests from residents and routes to maintenance for prompt processing. May conduct service follow-up with resident when work is completed.
• Administrative
• Updates required reports concerning move-out notices, activity, etc. on a daily basis and provides information to the Community Manager.
• Organizes and files all applicable reports, leases, and paperwork.
• Proofreads all lease paperwork and processes move-ins and move-outs.
• Processes all security deposit move-out reports.
• Accepts service requests from residents and routes to maintenance for prompt processing. May conduct service follow-up with resident when work is completed.
• General
• Performs any additional duties assigned by direct manager or the Regional Manager/Director of the property being supported.
• Travel to multiple assigned properties throughout the Greater Puget Sound area is an essential function of this floating position. Property assignments may vary based on business needs.

Qualifications

• 2+ years experience in property management or equivalent experience, including leasing, sales/closing, and customer service.
• Experience with Yardi/CRM and On-SiteAccounts Payable experience or prior experience reviewing and paying/entering invoices.
• Valid driver's license and ability to operate a motor vehicle are required to perform the essential functions of this position.

Core Competencies

• Highly detail oriented with the ability to provide accurate and timely reports and information.
• Comfortable working in a fast-paced, customer service-oriented environment.
• Strong understanding of industry terms.
• Ability to interpret and understand tenant file information and complex documents such as regulatory agreements and program regulations.
• Ability to de-escalate conflict and remain calm and courteous at all times.
• Kind, thorough, and clear in communication with residents, vendors, subordinates, home office departments, ownership, and leadership.
• Communicates effectively, builds trust, and addresses community challenges with cultural awareness and equity.
• Performs duties under pressure and with the ability to meet competing deadlines.
• Takes instructions and feedback from supervisors and is able to follow direction, learn, and grow with a positive outlook.
• Exercises strong problem-solving skills.
• Interacts with co-workers, supervisors, guests, and the public in a professional and pleasant manner.
• Strong time management, organizational, and prioritization skills.
• Strong attention to resident satisfaction and retention.
• Ability to read, write, speak, and comprehend English using correct grammar and punctuation.

Physical Requirements

• 100% in-person position.
• Must be available to be physically present at sites being supported.
• Stand, walk or sit alternatively depending on the specific needs of the day.
• Ability to physically walk sites/units, which may include climbing stairs and navigating uneven surfaces or construction zones.
• Ability to be physically present onsite at the property during normal business hours to greet guests, handle property operations, provide tours, etc.
• Prolonged periods of sitting at a desk and working on a computer.
• Occasional need to perform the following physical activities:
• Bend/Stoop/Squat
• Climb stairs
• Push/Pull
• Reach above shoulder
• Lifting frequently up to 25lbs and occasionally 25 - 40 lbs

Equal Employment Opportunity

Diversity is celebrated at Thrive as we believe it makes us a better company. Our hope is that each associate feels welcomed, respected, and appreciated for their unique contributions. From our hiring practices, performance reviews, raise decisions, and opportunities for promotions, Thrive follows consistent and fair practices to ensure all Thrive employees and potential employees have an equal opportunity for employment and advancement based on merit, and are not discriminated against because of race, color, religion, national origin, age, sex, veteran status, pregnancy, childbirth, pregnancy-related conditions, disability, gender, gender identity, sexual orientation, or on any other legally protected basis. Our Human Resources department works with teams to make reasonable accommodations for those that require assistance in being able to participate in the interview process or meet the requirements of their position.