Community Manager

About the role

The Role As a Community Manager at our Amberlin Pflugerville community, you will manage the daily operations at one of our 55+ Active Adult communities. Reporting to the Regional Manager, this is an exciting opportunity to help us achieve our mission of building community.

Responsibilities

• Daily Operations
  • Manage and lead all phases of on-site operations including rent collection, invoice payments, budget management, community member communications, daily activities/events, management of vendors and maintenance teams
  • Hire, train, develop, motivate and inspire a team
  • Develop strong personal relationships with our community members; solicit feedback on an ongoing basis and strive to continually improve community member experiences
  • Maintain high expectations for the upkeep of the community and swiftly address concerns
  • Keep team apprised of organizational updates and priorities
• Achieve established budgeted financial and operational goals including revenue, occupancy, and expense management
• Use YARDI to monitor apartment availability, qualify prospects and manage community member data
• Achie high community member satisfaction and retention by providing exemplary service and executing of our Lifestyle & Engagement program centered around the following pillars (Strengthen your Body, Sharpen your Mind, Share your Gifts)
• Include sales event set up, tear down and encouraging participation
• Ensure the community meets the Company’s standards for show quality by daily inspecting and communicating to the community’s maintenance team members
• Provide hospitable and high-quality service to ensure a memorable experience for all
• Lead sales culture: motivates and inspire the team to provide a high quality prospect experience and meet sales goals by leading daily huddles, encouraging lead nurturing, impactful tours and authentic relationship building
• Maintain a strong understanding of local comps and Sparrow's unique differentiators/value proposition
• Promote an active community social media presence to promote the Sparrow lifestyle externally
• Promote high-community member retention by continual relationship building and taking a proactive personalized approach to upcoming renewals

Qualifications

• A high school diploma and a valid driver’s license
• Minimum of 8+ years professional management experience, preferably with lease-up properties in multifamily housing, Active Adult, or hospitality
• Experience maintaining financial records and budget management
• Experience using YARDI or other property management software
• Proficient in Microsoft Word, Excel and Outlook
• Effective communication skills and skilled at navigating conflict
• Familiarity with Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing multi-family housing operations
• Servant leader mindset and passionate about making a difference in other’s lives
• Devoted sense of accountability and solution-oriented
• Must have general knowledge of OSHA, ADA, and Fair Housing regulations
• Must have reliable transportation; flexibility to work a regular Mon - Fri schedule and nights, weekends, and/or holidays when required
• Must be able to physically access all exterior and interior parts of the property and amenities; must be able to push, pull, lift, carry, or maneuver weights of up to twenty (20) pounds independently and fifty (50) pounds with assistance

Skills

• Strong leadership and interpersonal skills
• Excellent communication and problem-solving abilities
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office Suite
• Knowledge of property management software
• Understanding of fair housing and related regulations

Benefits

• Best Place to Work Award Recipient
• Competitive bonus opportunities
• Generous paid time off
• Purpose-driven culture; rewarding work
• Comprehensive health, dental, vision benefits
• 401k retirement plan with robust employer match
• Milestone anniversary rewards including travel, spa retreats, home down payments, student loan payoffs, sabbaticals, and more

Pay

• Competitive salary based on experience and qualifications

Schedule

• Regular Mon - Fri schedule
• Nights, weekends, and/or holidays may be required

About Sparrow

Sparrow is at the forefront of one of the fastest growing housing segments in the nation focused on Active Adult 55+ communities. Sparrow’s mission is to create thriving communities that feel like home. Through thoughtful design, state of the art construction and highly engaged management, we help our community members build meaningful connections and lead vibrant lives. Sparrow was founded in Austin with offices now in Dallas, Phoenix and Sarasota, and communities across the southern US. Sparrow Partners is an Equal Opportunity Employer