Floater-Patient Coordinator

Introduction

This position is located within the Raleigh Radiology facilities and free-standing outpatient imaging centers. Work hours are Monday-Friday (work hours and locations vary depending on office needs). The primary function of a Patient Coordinator is to act as a professional liaison between patients and families. Provide exceptional patient care and help ensure all areas of registration have been completed prior to a patient having their exam. The Patient Coordinator is well-versed in the requirements for registering all modalities. This position reports to the Registration Supervisor.

Major Duties and Responsibilities

General Duties (80%)

• Maintains standards of professional care and maintains patient confidentiality.
• Implements policies and procedures of Raleigh Radiology.
• Establish and maintain open communication.
• Maintains a clean, safe, and well-maintained supplied environment for patients and staff.
• On a regular, sustained basis, cooperates with other staff members both inside and outside the department in accomplishment of own job duties as well as assisting others in accomplishing theirs; serves as a team player and role model for other employees in the organization, always exhibiting traits of courtesy, caring, helpfulness, and respect; conducts oneself in a service-oriented manner that is attentive, pleasant, cooperative, empathetic, respectful and kind with dealing with team members, visitors, public and all employees.
• Greet and check in patients.
• Works closely with patients, families, visitors, and staff to identify needs, answer questions, resolve problems, or provide other information.
• Communicates with patients and clinical personnel to accurately schedule patients for appointments.
• Collect and enter all necessary demographic, clinical, billing, and insurance information from patients or responsible parties.
• Determine and accept required payments, including co-pays and deductibles.
• Explain processes and forms to patients prior to securing signatures and ensure that all documents are properly signed and witnessed as required.
• Ensure each account is registered accurately and completed prior to final billing.
• Answering and triaging incoming phone calls to get the most appropriate personnel or department.
• Performs other duties and accepts responsibilities, as assigned, including but not limited to scheduling and order entry.

Education, Experience, Certification, Licensure

• Education: High School graduate with 1-year experience in a healthcare environment, an associate degree a plus.
• Experience: 6+ months of Medical Insurance experience, coverage, and payments. 6 months of healthcare industry experience- hospital, doctor’s office, insurance provider.
• Certification: None
• Licensure: Valid Driver's License

Desired Skills

• Ability to type 45 words per minute.
• Able to learn all applicable software programs as needed.
• Able to work independently, make sound decisions based on patient condition, and follow directions.
• Being bilingual is a plus.
• Flexibility, dependability, and professionalism are required.