Jobs · OTHR · Oklahoma

Floater

RCB Bank · Catoosa, OK · 1 mo ago
On-siteOTHRFull-time
We need to produce HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We need to parse the posting. First, we need to extract sections: - About the role: The posting starts with a paragraph about RCB Bank values, mission, etc. That could be "About the role" or maybe "About the company". The instruction says use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need to map content to these headings. We need to decide what content belongs to each. Let's parse: Paragraphs: 1. "RCB Bank has been a responsible employer since 1936, standing firm on moral and ethical principles as a bank and as an inclusive employer while fulfilling our commitment to excellence. Operating with values such as integrity, respect, sincerity and honor, RCB Bank is an equal opportunity employer, striving to hire diverse employees who meet high standards of character, education and occupational qualifications. RCB Bank is dedicated to building Relationships, contributing to our Communities, and embracing our Boldness! At RCB Bank, we believe that every role within our organization plays a critical part in delivering exceptional service to our customers and communities. The jobs we offer reflect our commitment to building strong, meaningful relationships and maintaining the highest standards of integrity, professionalism, and customer care. We are dedicated to fostering a culture where every team member understands their purpose and impact on our mission to serve the financial needs of our customers while contributing to the economic vitality of the communities we call home. RCB Bank is committed to creating an outstanding experience for our customers in every single interaction, and we desire to differentiate RCB Bank from the competition through exceptional standards of service. All employees, whether in person, on the phone, through email, or online are expected to conduct themselves with the utmost level of professionalism and customer service while adhering to the RCB Bank standards of service: Integrity, Reputation, Professional, Empowered, Welcome, Ownership, Action, Responsive, Relational, and Excel." That's about the company/role. Could be "About the role". We'll put that in

. 2. "What we’re looking for: Someone to provide excellent customer service while accurately and efficiently processing teller and new accounts transactions in accordance with RCB Bank policies and procedures and within regulatory requirements. Somone to support branches across a specified region by filling staffing gaps and assisting locations experiencing increased transaction volume or temporary staff shortages. Someone responsible for upholding consistent customer service standards, maintaining strong fraud-prevention awareness, and promoting products and services that enhance the customer’s banking experience, regardless of assigned branch. Someone to help safeguard Bank assets by following established fraud-prevention, cash-handling, and security procedures. Floaters are required to work a minimum of one (1) year in this position before applying for other internal positions." That's more about what they're looking for; could be part of "Responsibilities" or "Requirements". But we have separate sections: Responsibilities (what you'll do), Requirements (what you must have), Qualifications (maybe education/experience), Skills (maybe abilities). Let's see. 3. "What would make you a great fit: You have a desire to learn bank products and services to assist customers. You have strong organization, clerical, and process skills with the ability to manage multiple tasks effectively. You understand basic fraud indicators and are committed to proper escalation procedures. You can follow detailed procedures and maintain accuracy in changing environments. You care about your community and have a desire to be involved." That sounds like Skills/Qualities. 4. "What you’ll do: Provide Teller and CSR support at various branches based on staffing needs, adapting quickly to different branch environments, staffing structures, and operational workflows. Examine cash, checks, and other supporting documents to verify authenticity, identify potential fraud or suspicious activity, and to protect the Bank from financial/reputational loss; follow established escalation procedures when encountering unusual or irregular transactions. Open and service consumer and business deposit accounts, executing all CIP requirements and adhering to all applicable laws and regulations. Professionally assist customers with concerns and/or questions that may be discussed during the transaction and refer to Supervisor or other departments as needed. Review account information, identification, documentation, and customer-presented materials to identify inconsistencies, high-risk indicators, or potential fraud; follow established procedures for escalating suspicious behavior, questionable documentation, or unusual activity. Ensure compliance with fraud-mitigation practicesBalance drawer at the end of shift and report any outages to supervisor." That's responsibilities. 5. "What you must have: Minimum one (1) year of proven customer service experienceCash handling experiencePrevious experience in banking and knowledge of banking processesHigh school diploma or GEDSuccessful completion of teller and CSR essentials training programs after hire" That's requirements (must have). Note there is no punctuation between items; but we can list as

  • . 6. "What might set you apart: Previous experience as a floaterUnderstanding of time accounts and IRAs" That could be "Qualifications" or "Skills". Might be "Qualifications" (preferred qualifications). We'll treat as Qualifications. 7. "What you get: A fun, challenging work environment with an emphasis on family, community, and technology. RCB Bank is also committed to ensuring the health and general wellbeing of all employees by providing a wide variety of competitive benefit programs that help you achieve the best fit for your family’s needs, including the following (subject to eligibility): Medical PlanPrescription Drug PlanTeladoc™Dental PlanVision PlanFlexible Spending Accounts (Healthcare & Dependent Care)Life and AD&D InsuranceDisability PlansLife Assistance Plan (EAP)Multiple Supplemental PlansSick LeavePaid Federal HolidaysVacation and PTO401(k)ESOP" That's Benefits. 8. "What you can expect: Individuals in this position must be able to perform essential functions and physical demands within these documented working conditions with or without reasonable accommodation: This position is in an office environment within a climate-controlled facility that can be high-traffic during peak service times. There is frequent use of the telephone, computer and other office equipment associated with this position. Individuals in this position are typically seated at their personal desk for most of the day. The individual responsible for this role must be able to perform job functions with general supervision and work effectively as a member of a team and independently. The individual must be capable of working harmoniously with diverse personalities of co-workers, staff and customers. This position requires regular and reliable attendance and the ability to work varying hours." That's about working conditions; could be "Schedule"? Not exactly schedule but maybe "Work environment". There's no explicit Pay or Schedule details. The posting does not mention pay or schedule specifics. So we should NOT create Pay or Schedule sections because they are not stated. The instruction: "never create Pay/Schedule/Benefits sections unless the posting actually states them." Benefits is stated, so we include Benefits. Pay and Schedule not stated, so omit. Now we need sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits. Possibly also "What you can expect" could be under "Working Conditions" but not in list; we could omit or maybe incorporate into Responsibilities? But better to omit if not matching headings. The instruction: "Prefer a few substantive sections over many thin ones." So we can combine some. We need to map content to headings: - About the role: first big paragraph about company values, mission. - Responsibilities: "What you’ll do:" list. - Requirements: "What you must have:" list. - Qualifications: "What might set you apart:" list (preferred qualifications). - Skills: "What would make you a great fit:" list (skills/attributes). - Benefits: "What you get:" list. We should not repeat job title as heading. No Job ID. We need to output only HTML fragment, no /, no markdown. We need to use

    for section headings,
    • for any list of duties/requirements/benefits, and

      for prose. We need to preserve ALL substantive information; do not invent or summarize away detail. Remove boilerplate etc. We need to ensure we include all details from those sections. Let's extract each piece precisely. First, About the role paragraph: The entire first paragraph up to "What we’re looking for:"? Actually the first paragraph ends before "What we’re looking for:" line. Let's copy it exactly: "RCB Bank has been a responsible employer since 1936, standing firm on moral and ethical principles as a bank and as an inclusive employer while fulfilling our commitment to excellence. Operating with values such as integrity, respect, sincerity and honor, RCB Bank is an equal opportunity employer, striving to hire diverse employees who meet high standards of character, education and occupational qualifications. RCB Bank is dedicated to building Relationships, contributing to our Communities, and embracing our Boldness! At RCB Bank, we believe that every role within our organization plays a critical part in delivering exceptional service to our customers and communities. The jobs we offer reflect our commitment to building strong, meaningful relationships and maintaining the highest standards of integrity, professionalism, and customer care. We are dedicated to fostering a culture where every team member understands their purpose and impact on our mission to serve the financial needs of our customers while contributing to the economic vitality of the communities we call home. RCB Bank is committed to creating an outstanding experience for our customers in every single interaction, and we desire to differentiate RCB Bank from the competition through exceptional standards of service. All employees, whether in person, on the phone, through email, or online are expected to conduct themselves with the utmost level of professionalism and customer service while adhering to the RCB Bank standards of service: Integrity, Reputation, Professional, Empowered, Welcome, Ownership, Action, Responsive, Relational, and Excel." We need to keep that as a

      . Now Responsibilities: "What you’ll do:" followed by sentences. Let's copy exactly: "Provide Teller and CSR support at various branches based on staffing needs, adapting quickly to different branch environments, staffing structures, and operational workflows. Examine cash, checks, and other supporting documents to verify authenticity, identify potential fraud or suspicious activity, and to protect the Bank from financial/reputational loss; follow established escalation procedures when encountering unusual or irregular transactions. Open and service consumer and business deposit accounts, executing all CIP requirements and adhering to all applicable laws and regulations. Professionally assist customers with concerns and/or questions that may be discussed during the transaction and refer to Supervisor or other departments as needed. Review account information, identification, documentation, and customer-presented materials to identify inconsistencies, high-risk indicators, or potential fraud; follow established procedures for escalating suspicious behavior, questionable documentation, or unusual activity. Ensure compliance with fraud-mitigation practicesBalance drawer at the end of shift and report any outages to supervisor." Note there is a missing space: "practicesBalance". We should keep as is? Probably we should keep the text exactly as given, but we could add a space for readability? The instruction: preserve ALL substantive information; do not invent or summarize away detail. Changing punctuation could be considered altering detail. Safer to keep exactly as given. However, the missing space might be a typo; but we should not "fix" it. We'll keep as is. Now Requirements: "What you must have:" list items: "Minimum one (1) year of proven customer service experienceCash handling experiencePrevious experience in banking and knowledge of banking processesHigh school diploma or GEDSuccessful completion of teller and CSR essentials training programs after hire" Again missing spaces between items. We'll keep as is but we need to split into list items. The original text seems to have no delimiters; we need to infer where each item ends. The items are: - Minimum one (1) year of proven customer service experience - Cash handling experience - Previous experience in banking and knowledge of banking processes - High school diploma or GED - Successful completion of teller

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