Float Phlebotomist / Administrative Assistant-Meatpacking

About the role

One Medical is a primary care solution dedicated to transforming healthcare by offering quality care more affordably, accessibly, and enjoyably. We aim to improve the experience for everyone involved, including patients, providers, employers, and health networks. Since founding in 2008, we've provided seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health concerns. In February 2023, One Medical joined Amazon, aiming to deliver exceptional health care to more consumers, employers, care team members, and health networks.

Responsibilities

• Use impeccable C-I-CARE in all patient interactions, ensuring a positive in-office experience through patient intake, same day schedule management, appropriate follow-up scheduling, and strong knowledge of billing and insurance.
• Maintain high standards of in-office care through proper specimen labeling, handling, and processing, inventory upkeep, and tool sterilization.
• Provide best-in-class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location.
• Perform and assist with extended scope duties such as, but not limited to, non-blood specimen collection, EKGs/ECGs, and vitals.
• Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases, and assisting our providers and virtual medical team with clerical duties.
• Contribute to team development through rounding, attending team huddles, participating in team problem-solving, supporting in-office providers with ad hoc asks, and performing opening and closing duties/daily office upkeep.
• Master our technology suite including, but not limited to, Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, to interact with team members and complete daily work.

Requirements

• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment.
• Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
• A High School Diploma or equivalent.
• Proficiency in computer technology such as typing, navigating the internet, and using multiple software systems simultaneously.
• Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus).
• A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care.
• A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks.

Qualifications

• Strong written and verbal communication skills.

Skills

• Excellent specimen collection technique.
• Tactful interpersonal skills during patient interactions.
• Confidence and trust-building during the collection process.
• Ability to identify opportunities and deliver on customer-centric solutions.
• Self-awareness to utilize strengths and develop areas of opportunity.
• Drive to help and serve others and create amazing moments for our members and teammates.

Benefits

One Medical offers a robust benefits package designed to aid your health and wellness. Eligible team members receive:

• Paid sabbatical for every five years of service
• Free One Medical memberships for yourself, your friends, and family
• Employee Assistance Program - free confidential services for stress, anxiety, financial planning, and legal issues
• Competitive Medical, Dental, and Vision plans
• Pre-Tax commuter benefits
• PTO cash outs - option to cash out up to 40 accrued hours per year
• Rounds - Providers end patient care one hour early each week to participate in shared learning experience
• Discounted rate to attend One Medical’s Annual REAL primary care conference

Pay

The range for this role is $25.75 to $27.75 per hour based on a standard full-time schedule. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits. For more information, visit https://www.onemedical.com/careers/.

Schedule

This is a full-time role (40 hours/week) with 8-hour shifts generally taking place Monday-Friday between 7:30am-7:00pm based in the Meatpacking W 14th St office location in New York, NY. In this flex/float role, you would also provide coverage to the Morgan Stanley New York Plaza and Morgan Stanley Purchase office locations as needed.