Float Front Desk Concierge

About the role

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team.

Responsibilities

• Answers telephone, responds to patient questions and concerns to ensure prompt, accurate resolution is achieved.
• Handles various job tasks simultaneously.
• Demonstrates age-specific communication skills for patients with the ability to assess and interpret relevant data.
• Communicates with the patient or guarantor to obtain demographic, employment, insurance, and current medical condition information in order to perform accurate registration.
• Handles “release of information” requests for patients, referring offices, other medical facilities, attorneys, and insurance companies.
• Verifies insurance eligibility and determines accurate up-front collection amount.
• Prepares, processes, and files the medical record for each patient as required by patient type for documentation by physician and medical personnel.
• Participates in departmental performance improvement initiatives.
• Other duties as assigned.

Requirements

• Demonstrated ability to communicate by reading, writing legibly, speaking and comprehending English effectively in order to carry out job requirements.
• Ability to operate a computer, copier, fax, and scanner.
• Ability to establish and maintain effective working relationships with patients, employees, and others of diverse backgrounds.
• Ability to request and collect co-pays and outstanding balances.
• Must have highly developed social and communication skills.
• Excellent judgment and the ability to stay calm and level-headed in difficult situations.
• Proficiency in word processing/typing.
• Strong customer service skills.

Qualifications

• High School Grad or Equiv [Required]
• 3+ customer service experience [Required]
• Computer experience [Required]
• Relevant experience, preferably in hospital or hospitality industry [Required]

Skills

• Communication
• Customer Service
• Computer Skills
• Medical Documentation
• Performance Improvement

Benefits

Includes medical, dental, vision insurance, life insurance, disability insurance, paid time off, 403-B retirement plan, whole person well-being resources, mental health resources and support, pet benefits, and career development opportunities.

Pay

$15.46 - $24.73 per hour

Schedule

Full time, 40 hours per week, Monday through Friday, 7:30am-8pm, and Saturday and Sunday, 7:30am-5pm.

Location

Will provide support to clinics between Celebration, Winter Garden, Windermere, Four Corners, & surrounding areas. Mileage support is provided.

Physical Requirements

Click here to view physical requirements

Background Screening Requirement

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law. Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/. This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.