Float Front Desk Concierge

About the role

Joining AdventHealth means being part of something bigger. We serve to uplift others in body, mind, and spirit. AdventHealth is a place where you can thrive professionally and grow spiritually, extending the healing ministry of Christ.

Responsibilities

• Answers telephone, responds to patient questions and concerns to ensure prompt, accurate resolution.
• Handles various job tasks simultaneously.
• Demonstrates age-specific communication skills for patients with the ability to assess and interpret relevant data.
• Communicates with the patient or guarantor to obtain demographic, employment, insurance, and current medical condition information.
• Handles “release of information” requests for patients, referring offices, other medical facilities, attorneys, and insurance companies.
• Verifies insurance eligibility and determines accurate up-front collection amount.
• Prepares, processes, and files the medical record for each patient as required by patient type for documentation by physician and medical personnel.
• Participates in departmental performance improvement initiatives.
• Other duties as assigned.

Requirements

• Demonstrated ability to communicate by reading, writing legibly, speaking and comprehending English effectively.
• Ability to operate a computer, copier, fax, and scanner.
• Ability to establish and maintain effective working relationships with patients, employees, and others of diverse backgrounds.
• Ability to request and collect co-pays and outstanding balances.
• Must have highly developed social and communication skills.
• Excellent judgment and the ability to stay calm and level-headed in difficult situations.
• Strong customer service skills.

Qualifications

• High School Grad or Equiv [Required]
• 3+ customer service experience [Required]
• Computer experience [Required]
• Relevant experience, preferably in hospital or hospitality industry [Required]

Skills

• Ability to communicate by reading, writing legibly, speaking and comprehending English effectively.
• Ability to operate a computer, copier, fax, and scanner.
• Ability to establish and maintain effective working relationships with patients, employees, and others of diverse backgrounds.
• Ability to request and collect co-pays and outstanding balances.
• Highly developed social and communication skills.
• Excellent judgment and the ability to stay calm and level-headed in difficult situations.
• Strong customer service skills.

Benefits

• All the benefits and perks you need for you and your family:
• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

Full time, 40 hours per week, requires full availability to work weekdays 7:30am-8pm, and weekends 7:30am-5pm.

Location

Will provide support to clinics between Celebration, Winter Garden, Windermere, Four Corners, & surrounding areas. Mileage support is provided.

Physical Requirements

Click here to view physical requirements

Pay Range

$15.46 - $24.73

Background Screening Requirement

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Equal Opportunity Employer

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.