Float Front Desk Concierge

About the role

Joining AdventHealth is about extending the healing ministry of Christ. You'll be part of a community that values the whole person and provides comprehensive support.

Responsibilities

• Answer the phone and respond to patient questions and concerns promptly and accurately.
• Handle various job tasks simultaneously, demonstrating age-specific communication skills.
• Communicate with patients or guarantors to gather necessary demographic, employment, insurance, and medical condition information.
• Handle "release of information" requests for patients, referring offices, other medical facilities, attorneys, and insurance companies.
• Verify insurance eligibility and determine accurate upfront collection amounts.
• Prepare, process, and file medical records for each patient as required by patient type for documentation by physicians and medical personnel.
• Participate in departmental performance improvement initiatives.
• Other duties as assigned.

Requirements

• Demonstrated ability to communicate effectively by reading, writing, speaking, and comprehending English.
• Ability to operate computers, copiers, faxes, and scanners.
• Establish and maintain effective working relationships with patients, employees, and others of diverse backgrounds.
• Ability to request and collect co-pays and outstanding balances.
• High school diploma or equivalent.
• 3+ years of customer service experience.
• Computer experience.
• Relevant experience, preferably in hospital or hospitality industry.

Qualifications

• High school diploma or equivalent.
• 3+ years of customer service experience.
• Computer experience.
• Relevant experience, preferably in hospital or hospitality industry.

Skills

• Excellent judgment and ability to remain calm and level-headed in difficult situations.
• Strong customer service skills.

Benefits

• Medical, Dental, Vision Insurance.
• Life Insurance.
• Disability Insurance.
• Paid Time Off.
• 403-B Retirement Plan.
• 4 weeks paid parental leave.
• Whole person well-being resources.
• Mental health resources and support.
• Pet benefits.

Schedule

Full time, 40 hours per week, requires full availability to work weekdays 7:30am-8:00pm and weekends 7:30am-5:00pm.

Location

Will provide support to clinics between Celebration, Winter Garden, Windermere, Four Corners, and surrounding areas. Mileage support is provided.

Physical Requirements

Click here to view physical requirements.

Pay Range

$15.46 - $24.73

Background Screening Requirement

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Equal Opportunity Employer

This facility is an equal opportunity employer and complies with federal, state, and local anti-discrimination laws, regulations, and ordinances.