Float Front Desk Concierge

About the role

Joining AdventHealth is about extending the healing ministry of Christ. You'll be part of a community that values the whole person, providing care in body, mind, and spirit.

Responsibilities

• Answer the phone and respond to patient questions and concerns promptly and accurately.
• Handle various job tasks simultaneously, demonstrating age-specific communication skills.
• Communicate with patients or guarantors to gather necessary information for accurate registration.
• Handle "release of information" requests for patients, referring offices, other medical facilities, attorneys, and insurance companies.
• Verify insurance eligibility and determine accurate upfront collection amounts.
• Prepare, process, and file medical records for each patient as required by patient type.
• Participate in departmental performance improvement initiatives.
• Other duties as assigned.

Requirements

• Demonstrated ability to communicate effectively by reading, writing, speaking, and comprehending English.
• Ability to operate a computer, copier, fax, and scanner.
• Establish and maintain effective working relationships with patients, employees, and others.
• Highly developed social and communication skills.
• Excellent judgment and ability to remain calm and level-headed in difficult situations.
• Strong customer service skills.

Qualifications

• High School Grad or Equivalent
• 3+ years of customer service experience
• Computer experience
• Relevant experience, preferably in hospital or hospitality industry

Skills

• Reading, writing, speaking, and comprehending English effectively
• Operating a computer, copier, fax, and scanner
• Establishing and maintaining effective working relationships
• Highly developed social and communication skills
• Excellent judgment and ability to remain calm and level-headed
• Strong customer service skills

Benefits

• Medical, Dental, Vision Insurance
• Life Insurance
• Disability Insurance
• Paid Time Off
• 403-B Retirement Plan
• 4 Weeks Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

Full time, 40 hours per week, Monday through Friday from 7:30 AM to 8:00 PM, and Saturdays and Sundays from 7:30 AM to 5:00 PM.

Location

Will provide support to clinics between Celebration, Winter Garden, Windermere, Four Corners, and surrounding areas. Mileage support is provided.

Physical Requirements

Click here to view physical requirements

Pay Range

$15.46 - $24.73 per hour

Background Screening Requirement

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Equal Opportunity Employer

This facility is an equal opportunity employer and complies with federal, state, and local anti-discrimination laws, regulations, and ordinances.