Flexible Customer Service Associate
About the role
The Flexible Customer Service Associate consults with customers on their rental, maximizes revenue opportunities by actively offering products and services and overcoming customer objections, and ensures that the customer receives world‑class customer service and sales support. The position also includes shuttling customers and preparing vehicles for pick‑up.
Responsibilities
- Consult with customers on their rental needs.
- Actively offer products and services to maximize revenue.
- Overcome customer objections.
- Provide world‑class customer service and sales support.
- Shuttle customers as needed.
- Prepare vehicles for customer pick‑up, including cleaning, assessing damage, fueling, and refilling all fluids.
Qualifications
- Strong oral and written communication skills.
- Ability to demonstrate ownership, accountability, and initiative.
- All auditory, speaking, and communicating capabilities required to perform job duties.
- Physical ability to sit, stand, walk, bend, twist, climb, drive, push, pull, lift, see, and read as needed.
- Knowledge of equipment operation such as computer terminal, telephone, calculator, copy machine, and fax machine.
Pay
$16.00 per hour
Benefits
- Up to 40% off the base rate of any standard Hertz rental.
- Medical, Dental & Vision plan options.
- Retirement programs, including 401(k) employer matching.
- Paid Parental Leave & Adoption Assistance.
- Employee Assistance Program for employees & family.
- Educational Reimbursement & Discounts.
- Voluntary Insurance Programs – Pet, Legal/Identity Theft, Critical Illness.
- Perks & Discounts – Theme Park Tickets, Gym Discounts & more.
About the company
The Hertz Corporation operates the Hertz, Dollar Car Rental, and Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations worldwide, spanning North America, Europe, the Caribbean, Latin America, Africa, the Middle East, Asia, Australia, and New Zealand. Hertz is one of the largest airport general‑use vehicle rental companies and a globally recognized brand.