Flexible Customer Service Associate

About the role

Do you like to have different types of assignments and variety in your work? Do you like to be appreciated for your ability to provide helpful, quality service and getting things done the "right way?" You are concerned with accuracy and like to have the necessary training to become an expert. Even in difficult situations, you have great tact and charm. Is this you? Then we need you on our team! As a Flexible Customer Service Associate, you will be interacting with Hertz rental car customers who come to the counter in order to process their rental. You will not only process customer rentals but will actively consult with customers on the type of rental they need, including any insurance or ancillary benefits or coverage.

Responsibilities

• Qualifying and processing customer rentals with accuracy and detail.
• Persuasively selling optional services.
• Processing customer rental returns.
• Conducting vehicle service and maintenance.

Benefits

• Full range of medical, dental, vision, 401K benefits offerings.

Pay

$20.50 an hour as your base pay. Overtime hours are compensated at 1.5 times your hourly rate. Uncapped monthly sales incentives with an average monthly range of expected total average earnings (first year). Potential for top sellers to make over $100K annually.

Schedule

Must have the ability to work flexible schedules, including holidays, weekends, and overtime as required.

Qualifications

• Previous customer service experience and sales skills.
• Ability to work in a fast-paced environment with a variety of tasks.
• Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.
• Detail oriented.
• Computer literate.
• Proficiency in English.
• Valid and active driver's license.
• Must be 20 years of age with an acceptable driving record.

Physical Requirements

• Applicant must possess all auditory, speaking and communicating capabilities necessary to complete the responsibilities detailed above.
• The essential functions of this position include, but are not limited to, sitting, standing, walking, bending and twisting, climbing, driving, pushing and pulling, speaking, hearing, writing, lifting, seeing, and reading.
• Knowledge of equipment operation such as computer terminal, telephone, calculator, copy machine, and fax machine is required.

About Us

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.