Flexible Customer Service Associate
About the role
The Flexible Customer Service Associate consults with customers on their rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receives world-class customer service and sales support. The responsibilities also include shuttling customers. This position also ensures vehicles are prepared for customer pick-up, which includes cleaning vehicles, assessing damage, fueling, and refilling all fluids.
Responsibilities
- Consult with customers on their rental
- Maximize revenue opportunities by actively offering products and services and overcoming customer objections
- Ensure world-class customer service and sales support
- Shuttle customers
- Prepare vehicles for customer pick-up (cleaning vehicles, assessing damage, fueling, and refilling all fluids)
Qualifications
- Strong oral and written communication of ownership, accountability, and initiative
- Must possess all auditory, speaking, and communicating capabilities necessary to complete the responsibilities
- Essential functions include sitting, standing, walking, bending and twisting, climbing, driving, pushing and pulling, speaking, hearing, writing, lifting, seeing, and reading
- Knowledge of equipment operation such as computer terminal, telephone, calculator, copy machine, and fax machine
Pay
$17.00/hr
Benefits
- Up to 40% off the base rate of any standard Hertz rental
- Medical, Dental & Vision plan options
- Retirement programs, including 401(k) employer matching
- Paid Parental Leave & Adoption Assistance
- Employee Assistance Program for employees & family
- Educational Reimbursement & Discounts
- Voluntary Insurance Programs – Pet, Legal/Identity Theft, Critical Illness
- Perks & Discounts – Theme Park Tickets, Gym Discounts & more
About Us
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.