FLEX Director, Business Process

Responsibilities

• Provide expertise, central orchestration, and frameworks for business process work across the organization.
• Lead the development of Marriott’s cross-discipline business process architecture.
• Establish foundational end-to-end business processes focused first on areas most impacted by DTT.
• Conduct cross-discipline process discovery and design workshops to document current and future state business processes.
• Design, develop and maintain business process documentations that will be used as reference for preparing test cases, change management, training, process outlines, flowcharts, and implementation procedures.
• Develop and implement process solutions to improve operational efficiency, quality, and simplification.
• Functions as a strategic senior technical expert within the department.
• Develops specific goals and plans to prioritize, organize, and accomplish work.
• Champions leaders' vision for product and service delivery.
• Makes and executes the necessary decisions to keep moving forward toward achievement of goals.
• Provides direction and assistance to other teams regarding projects.
• Determines priorities, schedules, plans and necessary resources to promote completion of any projects on schedule.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Reviews vendor proposals and selects appropriate vendor for services/technologies/hardware.
• Thinks creatively and practically to develop, execute and implement new project plans.
• Generates and provides accurate and timely results in the form of reports, presentations, etc.
• Plans, develops, implements, and evaluates the quality of operations.
• Understand and meet the needs of key stakeholders.
• Communicate concepts in a clear and persuasive manner that is easy to understand.
• Demonstrate an understanding of business priorities.
• Support achievement of performance goals, budget goals, team goals, etc.

Candidate Profile

• Education and Experience: 4-year degree from an accredited university in Business Administration, Computer Science, Engineering or related discipline; 8+ years of progressive work experience in experience design, change management, operations/Six Sigma, consulting or a related transformation-oriented discipline; Demonstrated work experience in business process design, process innovation, or process transformation; Experience working in matrixed, global organization with exposure to coordinating across multiple functions and disciplines; Proven expertise supporting or leading large-scale, cross-functional transformation initiatives.
• Preferred: Experience working with business process mapping tools, specifically Signavio; Consulting experience is desired; Hospitality experience is desired.

Core Work Activities

• End-To-End Business Process Design: Lead the development of Marriott’s cross-discipline business process architecture; Establish foundational end-to-end business processes focused first on areas most impacted by DTT; Conduct cross-discipline process discovery and design workshops to document current and future state business processes.
• Process Improvement: Design, develop and maintain business process documentations that will be used as reference for preparing test cases, change management, training, process outlines, flowcharts, and implementation procedures; Conduct internal controls testing and consult with stakeholders, helping them to understand opportunities for improvement; Develop and implement process solutions to improve operational efficiency, quality, and simplification.
• Managing Projects and Priorities: Functions as a strategic senior technical expert within the department; Develops specific goals and plans to prioritize, organize, and accomplish work; Champions leaders' vision for product and service delivery; Makes and executes the necessary decisions to keep moving forward toward achievement of goals; Provides direction and assistance to other teams regarding projects; Determines priorities, schedules, plans and necessary resources to promote completion of any projects on schedule; Analyzes information and evaluates results to choose the best solution and solve problems; Reviews vendor proposals and selects appropriate vendor for services/technologies/hardware; Thinks creatively and practically to develop, execute and implement new project plans; Generates and provides accurate and timely results in the form of reports, presentations, etc.; Plans, develops, implements, and evaluates the quality of operations.
• Delivering on the Needs of Key Stakeholders: Understands and meets the needs of key stakeholders; Communicates concepts in a clear and persuasive manner that is easy to understand; Demonstrates an understanding of business priorities; Supports achievement of performance goals, budget goals, team goals, etc.

Additional Responsibilities

• Establish and support best practices, methods, processes, tools, and templates for successful execution of transformation efforts.
• Inform and/or update executives, peers, and subordinates on relevant information in a timely manner.
• Manage time effectively and conduct activities in an organized manner.
• Present ideas, expectations, and information in a concise, organized, and audience-focused manner.
• Perform other reasonable duties as assigned by manager.