FLEX Director, Change Management

Job Summary

This is a temporary position.

Candidate Profile

• Education and Experience:
  • 4-year degree (or equivalent) from an accredited university required
  • 8+ years’ experience leading change management, stakeholder engagement, or communications for business transformation initiatives
  • Experience working with finance or delivering change management for finance transformation
  • Demonstrated success working with and influencing cross-functional work teams in a matrix organization
  • Proven track record consulting to business leaders and designing, developing, and implementing high-impact change and communications solutions in large organizations, using a variety of delivery methodologies
  • Ability to develop client-ready material and communicate effectively to a broad range of stakeholders (including senior leaders and hotel associates)
  • Strong writer with experience developing and presenting impactful communications and other materials
• Preferred:
  • Advanced degree a plus
  • PROSCI or other change management accreditation
  • Hospitality/lodging industry experience a plus

CORE WORK ACTIVITIES

• Develop and deliver change management and engagement plan for organizational transformation efforts, working across internal teams and third-party support.
• Consolidate change impact analyses and stakeholder assessments across integrated program to develop overarching personas, change impacts, and change journeys to define stakeholder engagement needs.
• Execute a change and communications plan that effectively conveys the vision, benefits, and progress of the integrated transformation efforts by audience ranging from senior leaders to frontline associates.
• Support development of transformation narrative and key messaging, as well as supporting written communications, talking points, speaking notes, and FAQs.
• Partner with Change Management Leads, HR Business Partner(s), and Organizational Capability to help identify risks, resistance and performance gaps, and work to develop and implement specific plans to mitigate/address concerns.
• Work closely with initiative change leads to tailor deliverables and ensure consistent global message across the program.
• Measure the effectiveness of change management and deployment efforts; set targets, track results and create plans to improve programs.