Fleet Operations Support Specialist

About the role

EquipmentShare is hiring a Fleet Operations Support Specialist for its Corporate HQ in Columbia, MO. The specialist will consistently provide exceptional service and support to internal stakeholders and branches in a multi‑channel environment, establishing and maintaining excellent working relationships with rental and retail markets.

Primary Responsibilities

• Adhere to EquipmentShare’s vision, mission and values.
• Deliver exceptional customer service to EquipmentShare branches, providing clear answers and appropriate referrals.
• Accurately, timely, and professionally respond to inquiries via Slack and a shared email inbox, meeting established quality and service standards.
• Collaborate with multiple teams to provide asset numbers to branches.
• Support retail and used equipment sales, including drafting quotes, invoicing, and confirming ownership changes.
• Maintain, review, and update various reports on internal platforms as assigned.
• Utilize systems according to Standard Operating Procedures (SOPs) to maintain accurate information.
• Exceed team goals in response delivery to enable branches to complete transactions and maintain business continuity.
• Prepare and update operational procedure documents as living resources.
• Facilitate and assist sales teams with Rent Purchase Option (RPO) support and documentation gathering.
• Coordinate with internal teams to ensure appropriate handling of branch needs.
• Effectively manage time to ensure productivity and turnaround times meet established service standards.
• Maintain adequate knowledge of EquipmentShare products, service offerings, processes, and core systems.
• Utilize appropriate resources to ensure work is completed accurately, efficiently, and within established service standards.
• Comply with departmental and corporate policies, procedures, and mandated state and federal laws.
• Enhance construction industry and functional job knowledge through active participation in learning and growth opportunities.
• Collaborate with co‑workers to achieve departmental and company goals and standards.
• Perform other duties and responsibilities as assigned.

Skills & Qualifications

• Strong organizational skills with attention to detail and accuracy.
• Ability to multi‑task and navigate various programs and applications while providing timely service to branches.
• Working knowledge of G‑Suite (Gmail, Google Docs, Sheets, Drive).
• Ability to acquire new skills proficiently.
• Accept responsibility for actions and learn from mistakes.
• Maintain flexibility and adapt positively to change.
• Ability to work quickly and think logically, especially under pressure.
• Ability to clearly explain the operational function of a system to a branch.
• Self‑motivation, strong work ethic, and a positive contribution to departmental and company success.
• Ability to read and comprehend basic/complex written and verbal communication.
• Effective communication in English, both written and verbal, with correct grammar, punctuation, spelling, and sentence structure.
• Professional, enthusiastic, and friendly demeanor.
• High school diploma required; college degree desired.
• Minimum one year of administrative experience demonstrating the listed skills or experience maintaining a fleet in a computerized environment.
• Past experience in construction preferred but not required.

Physical Requirements

Must be able to sit and stand for long periods of time as well as work on a computer for extended periods.

Benefits

• Competitive compensation.
• Full medical, dental, and vision coverage for full‑time employees.
• Generous PTO plus paid holidays.
• 401(k) with company match.
• Stocked break‑room and full kitchen with chef‑prepared meals daily (breakfast and lunch).
• State‑of‑the‑art onsite gym at Corporate HQ with instructor‑led courses; gym stipend for remote employees.
• Seasonal and year‑round wellness challenges.
• Company‑sponsored events (annual family gatherings, happy hours, etc.).
• Volunteer and local charity initiatives, including 16 hours of paid volunteer time per year.
• Opportunities for career and professional development through conferences, events, seminars, and continued education.

Why EquipmentShare?

EquipmentShare is a people‑first company powered by cutting‑edge technology, including its proprietary T3 platform that makes jobs easier, safer, and more connected. The team values problem‑solvers, go‑getters, and builders who take pride in meaningful work and want to be part of building something special.