Fleet Support Specialist

Monday - Friday, 8:00 AM - 5:00 PM

Responsibilities

• Independently manage daily backhaul sourcing and power-only purchased transportation activities, making operational decisions that impact utilization, cost, and service performance.
• Manage load tendering, scheduling, tracking, and communication with a high level of accuracy and urgency.
• Evaluate available capacity and select appropriate carriers and contracted brokerage companies based on performance, cost, service requirements, and risk factors.
• Negotiate competitive rates and terms to determine appropriate pricing approaches for assigned lanes, regions, or operations in alignment with established pricing strategies.
• Resolve issues proactively and develop corrective action plans to maintain service.
• Analyze opportunities to reduce empty miles and improve asset utilization.
• Monitor, interpret, and report on key performance indicators related to cost, service reliability, utilization, and backhaul efficiency to meet profitability goals while meeting service expectations.
• Identify trends or issues impacting performance to provide recommendations for improvement.
• Support pricing initiatives for new business by researching market trends and analyzing data.
• Serve as the operational primary point of contact for carriers, brokerage contacts, and dedicated operations teams.
• Lead communication and decision-making during service failures, delays, or disruptions, ensuring appropriate escalation and resolution.
• Ensure all operational processes comply with regulatory requirements, including those set by the Federal Motor Carrier Safety Administration (FMCSA), Department of Transportation (DOT), and company policies and regulations.
• Maintain accurate and complete load documentation, rate details, and compliance records.
• Contribute to the development, revision, and auditing of standard operating procedures (SOPs) to ensure consistency and quality across operations.
• Participate or lead projects aimed at improving workflow efficiency, reducing cost, and enhancing service quality.
• Identify process gaps and recommend improvements to systems, tools, or procedures.
• Perform other job-related duties and special projects as required.