Fixed Operations Manager - East Texas/Lafayette

About the role

Come Drive Innovation with Us. We are currently looking for a Fixed Operations Manager to join our team in East Texas/Lafayette. Supports assigned dealerships' Parts & Service Operations to achieve district's sales objectives for parts, service and wholesale sales targets.

Responsibilities

• Affords assessments of accessories, parts, and service operations through routine contact and site visits by utilizing the 5 Mindsets approach (Convenience, Quality, Competitiveness, Transparency, and Friendliness) to build a consumer value proposition.
• Coordinates and aligns on Aftersales Core Processes.
• Actively delivers training and program implementation by recommending NNA supporting tools, technologies, and proven service processes (Initiation, Reception, Communication, Delivery, and Follow up).
• Works with the Regional Aftersales Manager (RAM) to monitor levels and amount of service staff expertise and training.
• Actively promotes Technician Certification training and supports recognition and achievements.
• Reviews and monitors marketing and advertising plans for dealerships and assesses the current effectiveness of their efforts.
• Aligns dealership marketing, CRM, Social, website, eCommerce, and BDC platforms with NNA National and Regional marketing initiatives.
• Recommends, supports, and executes the use of NNA tools and technologies, tablets, and marketing platforms.
• Introduces new marketing programs and techniques.
• Demonstrates potential positive impact to dealerships' financial statements to achieve dealership "buy-in" and support.
• Routinely reviews APS sales reports demonstrating the success or failure of marketing efforts and expenditures.
• Understands other external consultant's services currently utilized or considered by the dealership.
• Encourages use of Nissan/Infiniti approved parts vendors to improve dealer costs and supply.
• Demands the business case for Nissan/Infiniti programs and advises on comparisons.
• Develops advertising and promotion plans to counter negativity resulting from any warranty issues.
• Dealer Profitability
• Performs dealer financial statement and operational analysis to identify and recommend performance improvement opportunities in the areas of process, throughput, capacity, staffing, facilities, sales effectiveness, marketing, and industry best practices.
• Utilizes Key Ratio management to align with NNA and industry benchmarks.
• Implements consultative sales techniques to develop, present, and implement action plans to drive key growth KPIs.
• Improves sales effectiveness through reviewing relevant NNA and industry benchmark data to uncover sales/profit opportunities in accessories, service lane commodity sales, internal, and wholesale.
• Identifies and actively develops dealer engagement in Parts, Wholesale and Accessory business.
• Routinely reviews APS performance reports with Dealer Principal and functional management regarding APS operations and compliance with company standards and agreements.
• Maintains awareness of competing dealerships in assigned market.
• Incorporates impact of newly opened and closed dealerships in the assigned district into P&S marketing and sales plans to maximize dealership P&S sales.
• Supports dealership, district, region, and national efforts by presence and assistance at auto shows and special events promoting brands and sales.

Requirements

Working knowledge of word processor, spreadsheet, other PC applications, or mainframe applications to produce non-standard, creative products. Additional knowledge of sales related systems. Ability to prioritize own schedules and organize work load effectively with minimal daily supervision. Ability to function effectively and remain productive in a virtual office environment. Ability to focus on the best interests of the dealership and Nissan. Can remain objective in the course of building relationships. Dedication to meeting the expectations and requirements of internal and external customers. Attentive to others opinions and perspectives. Ability to influence the actions of others by building credibility through dealership knowledge, effective recommendations, clear communications, honesty, and demonstrated follow-up on promises. Result driven even in the face of resistance or setbacks. Ability to present ideas and analysis in an effective manner. Ability to understand the complexities of situations and solicit assistance from others as needed. Prior work may be a combination within a dealership, region, headquarters, or manufacturing facility and may be at the Analyst or Regional Manager level or similar type of position. At least 2 or more additional years of experience within a previous dealer contact support role such as FSM, FOM or DOM role is required for some district assignments and advancement to the senior level. Previous experience supervising others and previous experience in a sales capacity is desirable. A total of 6 years of progressive Marketing and Sales experience for the senior level including:

• A minimum 3 years of analytical experience in various specialties of the automotive industry including: Sales Ops, Dealer Agrmts, Marketing, Parts & Serv, Sales Reporting Mkt Rep, Market Analytics, Pricing, Consumer Affairs, Distribution, Customer Satisfaction/Experience, Advertising & Promotions, Warranty, Car flow, car mix, Facilities/Merchandising CMM/ML, Manufacturing, Contests & Incentives, Product Planning

Qualifications

Bachelor's Degree in Business or related field required. Classes towards Nissan Way Leadership Academy Certification, Completion of Nissan Sales & Service Way Training, Model Line Certification preferred.

Skills

Working knowledge of word processor, spreadsheet, other PC applications, or mainframe applications to produce non-standard, creative products. Additional knowledge of sales related systems. Ability to prioritize own schedules and organize work load effectively with minimal daily supervision. Ability to function effectively and remain productive in a virtual office environment. Ability to focus on the best interests of the dealership and Nissan. Can remain objective in the course of building relationships. Dedication to meeting the expectations and requirements of internal and external customers. Attentive to others opinions and perspectives. Ability to influence the actions of others by building credibility through dealership knowledge, effective recommendations, clear communications, honesty, and demonstrated follow-up on promises. Result driven even in the face of resistance or setbacks. Ability to present ideas and analysis in an effective manner. Ability to understand the complexities of situations and solicit assistance from others as needed. Prior work may be a combination within a dealership, region, headquarters, or manufacturing facility and may be at the Analyst or Regional Manager level or similar type of position. At least 2 or more additional years of experience within a previous dealer contact support role such as FSM, FOM or DOM role is required for some district assignments and advancement to the senior level. Previous experience supervising others and previous experience in a sales capacity is desirable. A total of 6 years of progressive Marketing and Sales experience for the senior level including:

• A minimum 3 years of analytical experience in various specialties of the automotive industry including: Sales Ops, Dealer Agrmts, Marketing, Parts & Serv, Sales Reporting Mkt Rep, Market Analytics, Pricing, Consumer Affairs, Distribution, Customer Satisfaction/Experience, Advertising & Promotions, Warranty, Car flow, car mix, Facilities/Merchandising CMM/ML, Manufacturing, Contests & Incentives, Product Planning

Benefits

Nissan offers a comprehensive benefits package including medical, mental health, parental leave, retirement savings, and unique Nissan perks like discounts on lease vehicles as part of the Employee Lease Program and a Vehicle Purchase Program (VPP).

Pay

Compensation is commensurate with experience.

Schedule

Full-time