(USA) Operations Manager

About the Role

Initiates, directs, and participates in community outreach programs by encouraging and supporting associates and managers in serving as good members of the community. Establishes and maintains relationships with key individuals or groups in the community, represents the company to various external organizations, and champions company-sponsored programs, events, and sustainability efforts to associates, customers, and the local community.

Ensures compliance with company policies and procedures by holding hourly associates accountable, analyzing and interpreting reports, implementing and monitoring asset protection and safety controls, maintaining quality assurance standards, overseeing safety and operational reviews, developing and implementing action plans to correct deficiencies, and providing direction and guidance on executing company programs and strategic initiatives.

Provides supervision and development opportunities for hourly associates in assigned areas by hiring, training, mentoring, actively listening to associates, assigning duties, evaluating performance, providing recognition, setting clear expectations, and promoting a belonging mindset in the workplace.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model, managing and supporting customer service initiatives, ensuring customer needs, complaints, and issues are successfully resolved, and providing process improvement leadership to ensure a high-quality customer experience.

Assists the store manager in driving the financial performance of the facility by ensuring sales and profit goals are achieved, reviewing and evaluating Profit & Loss (P&L) statements, controlling expenses, developing and implementing plans to correct financial performance deficiencies, and participating in analyzing economic trends and community needs for budget forecasting.

Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, measuring progress, identifying improvement opportunities, and promoting continuous learning.

Responsibilities

• Provide supervision and development opportunities for associates, including hiring, training, mentoring, assigning duties, evaluating performance, and promoting a belonging mindset.
• Ensure compliance with company policies, procedures, mission, values, and standards of ethics and integrity by implementing related action plans and utilizing the Open Door Policy.
• Respect the individual by building high-performing teams, embracing differences, creating a culture of belonging, and providing opportunities for all associates to thrive.
• Work collaboratively, build strong relationships, communicate with impact, and motivate and influence others.
• Attract and retain talent, empower and develop associates, and recognize contributions and accomplishments.
• Act with integrity by maintaining high standards of ethics and compliance, modeling Walmart values, holding oneself and others accountable, and supporting Walmart’s goal of becoming a regenerative company.
• Serve customers and members by delivering results, considering customer needs and shopping behaviors, and applying EDLP (Every Day Low Price) and EDLC (Every Day Low Cost) business models.
• Make data-driven decisions, balance short- and long-term priorities, and consider the impact on customers, associates, shareholders, suppliers, and communities.
• Strive for excellence by displaying curiosity, taking calculated risks, demonstrating resilience, encouraging learning from mistakes, and driving continuous improvement.

Requirements

• 2 years of college; OR
• 1 year of retail experience and 1 year of supervisory experience; OR
• 2 years of general work experience and 1 year of supervisory experience.
• Associates will be required to attend and successfully complete all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings).

Preferred Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Benefits

Walmart offers competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet:

• Health benefits: Medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase, and company-paid life insurance.
• Paid time off: PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. The amount depends on job classification and length of employment and meets or exceeds paid sick leave laws where applicable.
• Other benefits: Short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Education benefits: Live Better U, a Walmart-paid education benefit program for full-time and part-time associates, covering tuition, books, and fees for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates. Eligibility requirements apply.

Pay

The annual salary range for this position is $65,000.00 - $100,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include:

• Regional Pay Zone (RPZ) based on location.
• Complex Structure adjustments based on external factors that create challenges.
• State Pay Differential to meet legislative requirements, where applicable.