Fitting Room Specialist

About the Role

SCHEELS can turn your passion for sports, fitness, fashion, or the outdoors into a rewarding career through extensive business and product training. As a leader in the sporting goods industry, SCHEELS offers the largest selection of sports brands in America, world-class customer service, and special attractions. Associates receive expert training and mentorship to exceed customer expectations and grow professionally throughout their careers.

Responsibilities

• Assure customers receive world-class service and attention in fitting rooms.
• Answer incoming calls in a friendly, professional, and pleasant manner.
• Assist customers with knowledge and courtesy, transferring calls to appropriate associates or areas as needed.
• Perform general office duties, including mail sorting, delivery, and assisting other office positions.
• Create daily pocket schedules and signs for all shops.
• Assist in various projects for members of the Leadership team.
• Develop product knowledge and partner with sales associates to achieve daily selling goals.
• Monitor fashion trends and assist customers in fitting rooms, including checking them in/out and managing merchandise.
• Prepare merchandise (e.g., buttons, zips) for return to the selling floor.
• Answer customer questions about merchandise location, price, and use.
• Contribute to a positive work environment that fosters teamwork and personal growth.
• Demonstrate strong organization, attention to detail, multitasking, and problem-solving skills.
• Maintain professionalism in appearance and attitude while promoting a respectful team atmosphere.
• Promote the Scheels Visa Rewards card and explain its benefits clearly.
• Utilize excellent written and verbal communication skills and complete basic mathematical equations.

Requirements

• Customer Service: Genuinely and consistently treat co-workers, customers, and business partners with importance, including eye contact, a smile, and a sincere “Thank you.”
• Culture: Approach daily tasks and communication with energy and urgency. Cultivate expertise in your role and apply knowledge effectively. Show respect and appreciation for others and Scheels. Arrive to work and meetings 10 minutes early.
• Team Mentality: Demonstrate a genuine interest in helping others without expectation of recognition or reward.
• Teachability: Show eagerness to listen, learn, apply knowledge, and accept feedback. Adapt to a changing work environment.
• Dress Code: Meet Scheels’ dress and grooming expectations to maintain a professional, clean, and welcoming environment.
• Efficiency: Demonstrate pride and ownership in your work while meeting deadlines.

Qualifications

The ideal candidate will have a minimum of a high school diploma or GED, 1-3 months of related experience or training, or an equivalent combination of education and experience.

Physical Requirements

• Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation.
• Medium work: Exerting up to 50 pounds of force occasionally, 30 pounds frequently, and 10 pounds constantly to move objects.

Pay

$16.50+ per hour.

Schedule

Must be available to work between 9 a.m. and 5 p.m., Monday through Friday. Average of 40 hours per week.