Fitting Room Specialist-FT

About the Role

As an employee-owner at SCHEELS, you’ll actively contribute to a culture that thrives on:

• Delivering a Personalized WOW Customer Experience – every customer interaction is an opportunity to exceed expectations, making every visit memorable, personalized, and impactful.
• Having a Team-First, Winning Mentality – we succeed together by supporting one another, celebrating team wins, and driving performance through collaboration and unity.
• Learning and Adapting to Constant Change – we embrace growth, innovation, and feedback, using change as a catalyst for improvement and excellence.
• Taking Pride in Our Work and Thinking Like Owners – every task matters, and we take full responsibility for results with accountability, care, and a drive to go above and beyond.
• Expecting Honesty and Integrity in All That We Do – trust is the foundation of our relationships with customers and each other, built on transparency, fairness, and respect.

Responsibilities

• Greet customers, check customers in and out of rooms, and monitor the amount of merchandise in fitting rooms.
• Prepare merchandise (buttons, zips, etc.) for return to the selling floor.
• Answer all incoming calls in a friendly, professional, and pleasant manner.
• Learn product knowledge to assist customers and partner effectively with sales associates.
• Answer questions about merchandise location, price, and use, and direct customers to the correct associate when necessary.
• Maintain a clean, safe, and organized fitting room environment.

Requirements

• High school diploma or general education degree (GED) in progress or completed; 1-3 months of related experience or training; or equivalent combination of education and experience.
• Ability to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation.
• Medium work – exerting up to 50 pounds of force occasionally, and/or 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
• Adherence to all safety procedures to minimize the risk of injury.

Benefits

• Employee Stock Ownership Plan (ESOP).
• 401(k) with Roth options.
• Associate discounts.
• Full health coverage, including medical, HSA, dental, and vision.
• Accident and hospital indemnity insurance.
• Employee Assistance Program (EAP).
• Paid time off, holiday pay, maternity leave, and bereavement leave (additional leave benefits may apply based on state of employment).