Fitting Room Specialist

Responsibilities

• Affirms customers receive world-class customer service and attention in fitting rooms.
• Answers incoming calls in a friendly, professional, and pleasant manner.
• Knowledgeable and courteous while assisting customers and transferring calls to appropriate associates or areas.
• Assists in general office duties such as mail service, sorting, and delivering mail.
• Makes daily pocket schedules and signs for all shops.
• Supports various projects for leadership team members.
• Develops product knowledge and collaborates with sales associates to achieve daily selling goals.
• Monitors and manages merchandise amounts in fitting rooms.
• Answers questions about merchandise locations, prices, and uses.
• Contributes to a positive work environment fostering pride in being part of a winning team.
• Demonstrates strong organizational, attention to detail, multitasking, and problem-solving skills.
• Displays professionalism in appearance and attitude, contributing to a positive team atmosphere.
• Treats others with respect and follows Scheels' policies and procedures.
• Communicates effectively in both written and verbal forms.
• Completes basic mathematical equations.
• Promotes the Scheels Visa Rewards card and explains its benefits.

Requirements

• Genuinely and consistently treats co-workers, customers, and business partners with respect and appreciation.
• Has a genuine interest and action in helping others before oneself, regardless of recognition or reward.
• Shows teachability by listening, learning, applying knowledge, and accepting critical feedback.
• Adapts to a changing work environment and applies concepts of basic math, grammar, punctuation, and spelling.
• Meets Scheels' dress and grooming expectations to maintain a professional, clean, and welcoming environment for customers, co-workers, and business partners.
• Exhibits pride and ownership of work while meeting expected deadlines.

Physical Requirements/Lifting Requirements

• Sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift up to 50 pounds occasionally, 30 pounds frequently, and up to 10 pounds constantly.
• Follows safety procedures and performs job duties to minimize the risk of injury.

Benefits

• Health, dental, vision, life insurance, short/long-term disability coverage.
• Paid time off, maternity/parental leave, and bereavement leave.

Equal Employment Opportunity

Scheels is committed to providing equal employment opportunities to all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. Reasonable accommodations are provided for qualified individuals with disabilities upon request.