Fitness Front Desk Associate

About the role

Help shape the member experience at Chelsea Piers. We are seeking a warm, polished, and service-driven Fitness Front Desk Associate to join our team on a part-time basis (18 hours per week).

Opportunity Summary

The opportunity is ideal for someone who thrives in a fast-paced environment, enjoys connecting with people, and takes pride in delivering outstanding hospitality.

Primary Responsibilities

• Deliver exceptional service aligned with Chelsea Piers hospitality standards
• Greet members and guests with warmth, professionalism, and enthusiasm
• Manage front desk check-ins and provide concierge-style assistance
• Schedule ancillary services such as personal training, massage, and other offerings
• Answer and direct phone calls with professionalism and strong phone etiquette
• Respond to member requests promptly and effectively
• Maintain knowledge of club programs, services, and daily events
• Support a clean, organized, and polished front desk environment
• Monitor visitor access and maintain security awareness
• Communicate effectively with teammates and departments across the facility
• Aid with special projects and operational needs as assigned by leadership
• Uphold all uniform, appearance, and handbook standards

Qualifications

• 6+ months of customer service, hospitality, or related experience preferred
• Friendly, professional, and dependable demeanor
• Strong interpersonal and communication skills
• Passion for health, wellness, sports, or fitness environments
• Highly organized with strong attention to detail
• Positive attitude with a willingness to take initiative
• Team-oriented mindset with a collaborative approach
• Comfortable communicating in person, by phone, and via email
• Strong problem-solving skills and sound judgment
• Basic proficiency in Microsoft Office or similar software preferred
• Flexible availability, including nights, weekends, and holidays as needed
• Ability to stand for extended periods and lift up to 30 lbs

Benefits

Complimentary Chelsea Piers Club Membership
Paid sick time

Pay

$17 - $18 per hour, based on experience

Schedule

18 hours per week (three 6-hour shifts):
Mondays: 4:00 PM – 10:00 PM
Fridays: 10:00 AM – 4:00 PM
Sundays: 1:00 PM – 7:00 PM

Location

Based at Chelsea Piers in Stamford, CT

Equal Opportunity Employer

Chester Piers is an Equal Opportunity Employer