Fitness Floor Staff

About the role

The role of the Fitness Center Concierge is to serve as a key team member supporting the member experience by providing exemplary customer service to members and staff. The concierge, reporting to the Healthy Living Director, is an integral team member who maintains the safety and cleanliness of the fitness facilities.

Responsibilities

• Understand and demonstrate all policies and expectations of branch fitness facilities.
• Welcome members, guiding them to appropriate equipment and sharing expectations with members regarding equipment usage, physical distancing, masks, and cleaning.
• Ensure adequate cleaning products are placed in fitness facilities.
• Clean high touch areas and all other equipment between sessions.
• Monitor room capacity, member traffic flow, and physical distancing, communicating appropriately when there are any concerns.
• Provide notification to members when appropriately 10 minutes remain in a member's session.
• Activate the branch Emergency Response Plan as needed in response to medical or other emergencies and inform branch leadership as needed.
• Communicate and elevate member and staff concerns, safety infractions, and facility issues at the end of each shift to the Leader on Duty.

Requirements

• Fitness floor or customer service experience.
• CPR/AED certification.
• CORI/SORI background check.

Qualifications

• NCCA or similar accredited personal training certification preferred.

Skills

• Able to physically and verbally interact with members and staff.
• Able to handle cleaning supplies and personal protective equipment.
• Able to travel throughout the fitness center.
• Able to lift up to 50 lbs.

Benefits

The YMCA of Greater Boston offers a comprehensive benefits package including:

• FREE YMCA Membership for you.
• Discount on Specialty Programs like Personal Training and Swimming Lessons.
• Discounted or FREE family membership.
• Royalty Plan up to 10%.
• Robust Retirement Plan.
• Health, Dental, and Vision Benefit Package.
• Vacation and Sick Time (PT receive sick time).