Firstmark Customer Service Representative - Start date 11/02/2026

About the role

Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities. The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.

Responsibilities

• Commit to Performance Based Organization (PBO) & Easy To Do Business With (ETDBW) philosophy
• Contribute to Continuous Process Improvement
• Ensure integrity of date and information
• Update information on accounts in the Loan Servicing and/or consolidation systems
• Perform other tasks related to resolving customer needs, by displaying ownership on escalated calls
• Contact customers on accounts, including outbound customer contact when appropriate
• Negotiate transactions in accordance with established laws, regulations, and policies
• Serve as a resource person with them as needed, including assisting new associates with training needs

Requirements

External candidates must reside within 60 miles of Lincoln, NE or Brownsville, TX to be eligible for this role. Start date: 11/02/2026.

Qualifications

High school degree or equivalent required.

Skills

• Knowledge of student loan industry, Loan Servicing and/or Originations systems preferred
• Service Excellence
• Strong oral and written communication skills
• Listening comprehension, reading comprehension
• Teamwork
• Accuracy/Attention to Detail
• Work with MS Office
• Business Math
• Problem Solving
• Managing Multiple Priorities

Benefits

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program.

Pay

Pay rate: $16.00 per hour.

Schedule

Training hours: 8:00am – 4:30pm CST. Permanent schedule after training: 11:35AM‑8:05PM CST.