Customer Service Representative Tier 1 (Hybrid Schedule MON-FRI)

About the role

We are seeking energetic, reliable, and fun professionals to join our team as a CSR/Customer Service Representatives. The successful CSR will provide effective customer service for all internal and external customers by using excellent in-depth knowledge of company products and programs as well as communicating effectively with Team members within the customer service department. We are seeking highly motivated individuals with a commitment to excellent customer service.

Responsibilities

• Maintain a high level of professionalism and work to establish a positive rapport with every customer.
• Accurately process transactions and educate customers on products and services via phone and chat communications.
• Promote and sustain positive relationships with both internal and external customers.
• Offer basic troubleshooting to customers including product knowledge, recommendations, and problem resolution.
• Participates in assigned projects and consistently meet department goals.
• Support activities for the department as needed.

Requirements

• Strong verbal and written communication skills.
• Must have basic math and computer skills.
• Able to multi-task and be detail oriented.
• Excellent attitude and attendance/punctuality.
• Data driven and comfortable in environment with heavy emphasis on customer service and satisfaction metrics.
• Results orientated with a strong sense of accountability and urgency.
• Customer service experience preferred.
• Bilingual in Spanish preferred.

Benefits

• Comprehensive benefits package including Vacation, Personal, and Sick time;
• Medical, Dental, Vision, Life Insurance, and Disability coverage;
• Flexible Spending Accounts;
• A 401(k) plan.

Schedule and Compensation

Monday - Friday (10:30am - 7pm) Full-Time, Non-Exempt Hybrid Role: 220 Remington Blvd - Bolingbrook, IL Hourly: $18.88

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear.

Working Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Equal Opportunity Employer

S&S Activewear welcomes people of all backgrounds and experiences and are committed to creating a diverse culture and supporting human growth. We are proud to be an equal opportunity employer and is committed to providing equal opportunity for all employees and applicants. We conduct business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. Our policy is to recruit, hire, train, promote, assign, transfer, and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.