Customer Service/Support Services Representative - FT - Hybrid Work Schedule
Join 1st Financial Bank USA’s upcoming Customer Service training class and build a career supporting credit card customers nationwide.
Schedule
Monday through Friday: either 8:00 a.m. – 5:00 p.m. or 11:00 a.m. – 8:00 p.m., plus up to two Saturdays per month from 8:00 a.m. – 5:00 p.m. with a day off during the week.
Pay
Starting pay: $17.00 per hour, plus a 10% night differential for the 11:00 a.m. – 8:00 p.m. shift.
About the role
Hybrid opportunity: After training, this position offers the opportunity to work two days in the office and three days remotely. 1st Financial Bank USA (1FBUSA) focuses on establishing and maintaining credit card relationships on a nationwide basis to the U.S. college and graduate student market and is currently hiring for a training class at our Dakota Dunes Card Operation Center.
Benefits
- Comprehensive and affordable medical, prescription, dental, and vision coverage
- Live and disability coverage
- 25-day annualized paid time off
- Health Savings Account with annual company contribution up to $1,000
- Dependent Care Spending Account with annual company contribution up to $1,200
- 401(k) with annual company matching contribution up to $2,500
- Annual tuition reimbursement up to $2,500
Responsibilities
- Respond accurately and in a timely manner to Card Members via telephone inquiries, web messages, and written correspondence.
- Meet established performance metrics including attendance, quality scores, and productivity measurements.
- Communicate customer feedback to management as appropriate.
- Verify and update all Card Member contact information.
- Research account historical data to complete customer inquiry.
Qualifications
- Excellent customer service skills
- Effective verbal and written communication skills
- Proficiency in Microsoft Windows Operating Systems & Tools
- Analytical and basic math skills
- Attention to detail and accuracy
- High School Diploma or equivalent required
- Prior experience in a customer service role
- Prior experience in an inbound call center environment is desirable