Customer Support Service Representative (Medical Billing)- Hybrid Schedule

About the role

The Customer Service Specialist will be based at OrthoCarolina Business Office in Charlotte.

Responsibilities

• Answer and route business office patient account phone calls to the appropriate individuals within the company.
• Aid patients with their account questions and inquiries regarding the OrthoCarolina business office.
• Process electronic insurance claims, generate and analyze custom claims reports.
• Handle processing of insurance claims for secondary payers.
• Process credit card transactions and post them to patient accounts.

Qualifications

• Health care and/or medical billing experience.
• Experience in processing electronic insurance claims and generating claim reports.
• Ability to handle insurance claims for secondary payers and process credit card transactions.
• Comfortable with heavy phone work and able to maintain focus in a high-volume environment.

Skills

• Health care and/or medical billing experience.
• Experience in processing electronic insurance claims and generating claim reports.
• Ability to handle insurance claims for secondary payers and process credit card transactions.

Benefits

Eligible for a full spectrum of benefits including paid company holidays, wellness programs, and tuition reimbursement.

Pay

N/A

Schedule

N/A

Skills

• Health care and/or medical billing experience.
• Experience in processing electronic insurance claims and generating claim reports.
• Ability to handle insurance claims for secondary payers and process credit card transactions.