Firstmark Customer Service Representative - Start date 10/05/2026

Job Responsibilities

• Commit to Performance Based Organization (PBO) & Easy To Do Business With (ETDBW) philosophy
• Contribute to Continuous Process Improvement
• Ensure integrity of date and information
• Update information on accounts in the Loan Servicing and/or consolidation systems
• Perform other tasks related to resolving customer needs, by displaying ownership on escalated calls
• Contact customers on accounts, including outbound customer contact when appropriate
• Negotiate transactions in accordance with established laws, regulations , and policies
• Serve as a resource person with them as needed, including assisting new associates with training needs

Requirements

• High school degree or equivalent required
• 1 to 3 year customer service experience and/or general office experience preferred

Qualifications

• Knowledge of student loan industry, Loan Servicing and/or Originations systems preferred

Skills

• Service Excellence
• Strong oral and written communication skills
• Listening comprehension, reading comprehension
• Teamwork
• Accuracy/Attention to Detail
• Work with MS Office
• Business Math
• Problem Solving
• Managing Multiple Priorities

Benefits

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program.

Learn more about our benefits.