Customer Service Rep 1

Customer Service Rep 1

The Customer Service Rep 1 is focused on providing product/service information, processing orders, resolving issues, and reporting to the Customer Service Manager. This role is perfect for an individual with an attention to detail, strong work ethic, reliability, and problem-solving skills.

• Maintain broad knowledge of products and services of the organization
• Document customer interactions and transactions
• Data entry of faxed, emailed, and phoned-in orders for production
• Cook up between sales and production to meet customer expectations
• Maintain good communication channels with product and support staff
• Communicate with customers to determine expected delivery date and time
• Cook and resolve product or service problems
• Participate in educational opportunities internally and externally to enhance knowledge of product and job skills

Qualifications

• A minimum of 1 year previous customer service experience in a customer-facing role
• A minimum of 1-2 years experience in construction or manufacturing industry in any setting
• PREFERRED: Experience with AS400, SAP
• Strong organizational and listening skills
• Strong attention to detail
• Vital member of the Customer Service Department
• Opportunity to build a career with an industry leader