Customer Service Rep 1

We protect lives. The Georgia Department of Public Health is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing the State of Georgia for responding to disasters.

Benefits

As a member of the Georgia Department of Public Health team, you will join a passionate group of individuals who are dedicated to making an impact. Benefits include:

• Make a Professional Impact – Build your career where it matters and protect lives in the community where you live, work, and play
• Enjoy Workplace Flexibility – Experience flexibility in how you work so you can be your best self for you and Georgia Residents
• Work with a Dynamic and Diverse Team – Collaborative and inclusive way of working where employees share ideas and leverage collective strengths
• Achieve Career Longevity – Countless opportunities for continuous learning/development that support a long-term career
• Take Part in a Hands-on Working Culture – Unique culture of active engagement and problem-solving, no matter your role
• Feel Pride in Where you Work – Be part of making an impact in public health alongside dedicated people just like you

Responsibilities

• Works and communicates with the general public, internal customers, and/or external customers to provide information and services targeted to meet customer expectations
• Answers calls and schedules appointments for six counties within the health district
• Resolves any issues involving scheduling
• Remains updated on information regarding the programs offered throughout the counties
• Assists with interpreting when needed
• Transfers calls to the appropriate department
• Multi-tasks and handles multi-phone lines
• Works within M&M software system

Requirements

• High school diploma/GED
• One (1) year of experience communicating information in a customer service setting

Qualifications

• Bi-lingual (English/Spanish) preferred
• Medical office experience preferred
• Two (2) years of medical appointment scheduling experience preferred
• Knowledge of working within M&M software system preferred

Location: North Georgia Health District Office - Dalton, GA

Current State employees are subject to State Personnel Board rules regarding salary. CBH accepts educational credentials recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE). All positions require a criminal history record check. Required education credentials, license, certification, and/or registration must be submitted prior to employment. Some positions require pre-employment drug testing. As an employee of CBH, in the event of an identified emergency, you may be required to assist in meeting the emergency responsibilities of the department.