Customer Service Rep 1

Description Click HERE for Video Who we are. We protect lives. The Georgia Department of Public Health is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing the State of Georgia for responding to disasters. Benefits What we offer. As a member of the Georgia Department of Public Health team, you will join a passionate group of individuals who are dedicated to making an impact. No matter your role, you will individually contribute to protecting the lives of all Georgians while receiving a wide range of benefits, so you can: Make a Professional Impact – Build your career where it matters and protect lives in the community where you live, work, and playEnjoy Workplace Flexibility – Experience flexibility in how you work so you can be your best self for you and Georgia ResidentsWork with a Dynamic and Diverse Team– Collaborative and inclusive way of working where employees share ideas and leverage collective strengths Achieve Career Longevity – Countless opportunities for continuous learning/development that support a long-term careerTake Part in a Hands-on Working Culture – Unique culture of active engagement and problem-solving, no matter your roleFeel Pride in Where you Work – Be part of making an impact in public health alongside dedicated people just like you As a Customer Service Rep 1 with the Georgia Department of Public Health, you will join a dedicated group of public health professionals that help support the overall mission and vision of protecting lives of Georgian residents in a variety of ways. Location: North Georgia Health District Office - Dalton, GA Job Responsibilities Under direct supervision, works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations. Will answer calls and schedule appointments for six counties within the health districtResolves any issues involving schedulingWill remain updated on information regarding the programs offered throughout the countiesAssist with interpreting when neededTransfer calls to appropriate departmentAbility to multi-task and handle multi-phone linesWork within M&M software system Minimum Qualifications High school diploma/GED and one (1) year of experience communicating information in a customer service setting are required. Bi-lingual-(English/Spanish) Preferred Qualifications Medical Office ExperienceTwo (2) years of medical appointment scheduling experienceKnowledge of working within M&M software system Additional Information Current State employees are subject to State Personnel Board rules regarding salary. CBH accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. All positions require criminal history record check. Required education credentials, license, certification and/or registration must be submitted prior to employment in the position. Some positions require pre-employment drug testing in which the applicant who is offered the position will be required to successfully complete. As an employee of CBH, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department. This announcement is open to all persons meeting minimum qualifications. If special accommodations are needed, contact the District Personnel Office at 706/529-5757. Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered, but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification. This posting is subject to close at any time once a satisfactory applicant pool has been identified. For more information regarding employment within the North Georgia Health District, please log on to our website at www.nghd.org. CBH is an Equal Opportunity Employer How To Apply https://www.governmentjobs.com/careers/georgiadph