Customer Service Rep 1
About the role
In 2024, the Atlanta Journal-Constitution named Primerica as a Top Workplace for the eleventh consecutive year, and Forbes recognized Primerica as one of America’s Best Employers for Women for the fifth year in a row. In addition, for the tenth time Primerica has been voted a Best Employer by Gwinnett Magazine. Primerica is a great place to work!
Responsibilities
- Recognizes priority situations, understands when and how to notify appropriate parties, performs all corrections identified during call, and documents all research findings thoroughly.
- Addresses verbal and written inquiries pertaining to commissions.
- Identifies concerns, asks appropriate questions, and responds to inquiries in a concise and courteous manner.
Qualifications
- Minimum 3 years of call center customer service experience is a plus
- Minimum high school diploma or GED
- Excellent PC skills
- Intermediate skills in Microsoft Word
- Excellent verbal and written communication skills
- Excellent customer service skills
- Attention to detail
- Able to maintain knowledge of company’s products and procedures
- Able to work under pressure and communicate professionally with irate customers
- Strong problem solving and decision making skills
- Able to organize and present facts in a clear and concise manner in both speech and correspondence
- Able to handle high-volume calls
Skills & Abilities
- Ability to organize and present facts in a clear and concise manner in both speech and correspondence
- Able to handle high-volume calls
Additional Information
This position is the first step in a rewarding career path. Our Customer Service Representatives have a defined opportunity for career growth with detailed steps to receive a promotion. These steps include knowledge, skills, and performance required to progress in the department. An employee can make a plan to obtain what is necessary in each of these areas to achieve growth and success.
Benefits
- Day one health, dental, and vision insurance
- 401(k) Plan with competitive employer match
- Vacation, sick, holiday and volunteer time off
- Life and disability insurance
- Flexible Spending Account & Health Savings Account
- Professional development
- Tuition reimbursement
- Company-sponsored social and philanthropy events
Our Benefits
- Day one health, dental, and vision insurance
- 401(k) Plan with competitive employer match
- Vacation, sick, holiday and volunteer time off
- Life and disability insurance
- Flexible Spending Account & Health Savings Account
- Professional development
- Tuition reimbursement
- Company-sponsored social and philanthropy events
Equal Opportunity Employer
At Primerica, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.