Customer Care Rep 1

Job Summary

Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution.

Essential Functions

• Resolves routine and basic problems and communicates solutions or requested information to the customer.
• Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed.
• Uses a customer relationship application or database to record activities and research product information.

Skills/Knowledge/Abilities

• Customer Interaction
• Customer Support Policies, Standards and Procedures
• Inquiry Research/Response
• Product Support
• Service Desk Management
• Service Request Management Process
• Customer Service Help Desk Software

Education And Experience

• High School Required
• Travel: None

Physical Requirements

• While performing the duties of this job, the employee may be exposed to fumes or airborne particles, moving mechanical parts and vibration.
• The employee is occasionally exposed to a variety of extreme conditions at construction job sites.
• The noise level in the work environment and job sites can be loud.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl.
• The employee may frequently lift and/or move objects up to 10 pounds and occasionally lift and/or move objects up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.