Customer Service Rep 1

Responsibilities

• Manage a high volume of incoming phone and electronic requests for part orders, service requests, and product information from internal and external customers in an accurate and efficient manner
• Provide customer support primarily through incoming phone calls, with additional responsibilities that may include email and/or online chat support
• Field requests from a diverse customer base to include government, end-users, distributors, nationwide Fortune 500 businesses, internal sales and service representatives
• Communicate and follow through with internal and external customers with a focus on urgency, documentation, quality and customer satisfaction
• Understand Tennant products and services to expertly advise customers of all required purchase order information
• Adhere to all documented procedures related to orders, quotes and service inquiries
• Effectively own and manage daily open orders, billing blocks, and service notification reports
• Navigate and troubleshoot all inquiries submitted through company online purchasing website
• Partner within Customer Service teams to build effective relationships with other internal departments to include Sales, Service, Supply Chain, Logistics, Engineering, Marketing and Legal
• Effectively resolve customer inquiries, quote, order and general requests, while balancing customer and company needs, including:
• Electronic requests for W9, SDS, POD, certificates of insurance, part identification and vendor information requests
• Status of part and service orders, shipment tracking information, back orders, purchase order confirmations

Requirements

• High school diploma or equivalent
• Excellent keyboard skills, particularly adept at multitasking while engaging with customers over the phone
• Intermediate PC and PC applications skills (Microsoft)
• Proficiency with Microsoft Outlook
• Experience working in a multi-application and dual monitor environment

Preferred Experience

• 0-2 years’ experience in a customer contact center environment
• SAP and/or FSM ERP systems and Cisco soft phone experience

Required Interpersonal and Behavioral Skills

• Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
• Communicates Effectively / Collaboration - Building partnerships and working collaboratively with others to meet shared objectives.
• Drives Results - Consistently achieving results, even under tough circumstances.
• Decision Quality / Problem Solving - Making good and timely decisions that keep the organization moving forward
• Nimble Learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder
• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Values Differences - Recognizing the value that different perspectives and cultures bring to an organization.

Total Compensation

• Total Compensation = Pay range + Benefits
• Posted salary ranges are made in good faith. Tennant Co. reserves the right to adjust ranges depending on the experience/qualifications of the selected candidate as well as internal and external equity. The salary range reflects both entry into the role and future growth.

Benefits

• A comprehensive benefits package including multiple medical plan options, 401(k) with a 100% match up to 6%, paid vacation time, up to 8 paid company holidays and 3 personal holidays per year, dental and vision coverage, wellness rewards, robust family support programs, company-paid disability and life insurance, and a full Employee Assistance Program.

Company Information

• Eden Prairie, MN
• Monday – Friday
• $36,600 - $54,900 Starting hourly rate $21.50

About the Role

This role is eligible for a $2,000 sign-on bonus

This role is ideal for individuals who are motivated to learn, take ownership of their work, and build strong relationships across teams while contributing to a fast-paced, dynamic environment where your voice and ideas matter. Come join a high-impact, customer-focused team where your contributions directly shape the customer experience and business outcomes.

Qualifications

• High school diploma or equivalent
• Excellent keyboard skills, particularly adept at multitasking while engaging with customers over the phone
• Intermediate PC and PC applications skills (Microsoft)
• Proficiency with Microsoft Outlook
• Experience working in a multi-application and dual monitor environment

Skills

• Customer Focus
• Collaboration
• Results Driven
• Problem Solving
• Learning Agility
• Trustworthiness
• Diversity Awareness

Benefits

• A comprehensive benefits package including multiple medical plan options, 401(k) with a 100% match up to 6%, paid vacation time, up to 8 paid company holidays and 3 personal holidays per year, dental and vision coverage, wellness rewards, robust family support programs, company-paid disability and life insurance, and a full Employee Assistance Program.

Pay

• $36,600 - $54,900 Starting hourly rate $21.50

Schedule

• Monday – Friday

Equal Opportunity Employer

Tennant Company is an equal opportunity employer. Employment decisions are made on the basis of individual skill, ability, reliability, productivity, and other factors important to performance. We do not discriminate on the basis of race, color, creed, religion, sex, national origin, physical or mental disability, age, veteran status, pregnancy, sexual orientation, genetic information, gender identity, or any other basis protected by state or federal law or local ordinance.