Customer Service Rep 1

Customer Service Rep 1

The Customer Service Rep 1 is focused on providing product/service information, processing orders, resolving issues, and reporting to the Customer Service Manager. This role is perfect for an individual with an attention to detail, strong work ethic, reliability, and problem-solving skills.

Responsibilities

• Maintain broad knowledge of products and services of the organization
• Document customer interactions and transactions
• Data entry of faxed, emailed, and phoned-in orders for production
• Cook up between sales and production to meet customer expectations
• Maintain good communication channels with product and support staff
• Communicate with customers to determine expected delivery date and time
• Cook and resolve product or service problems
• Participate in educational opportunities internally and externally to enhance knowledge of product and job skills
• Regular and predictable attendance, safely performing tasks and adherence to all safety policies and procedures are essential functions of the job
• Any additional duties as assigned by management

Requirements

• A minimum of 1 year previous customer service experience in customer-facing role
• A minimum of 1-2 years experience in construction or manufacturing industry in any setting
• Preferred experience with AS400, SAP
• Strong organizational and listening skills
• Strong attention to detail
• Vital member of the Customer Service Department
• Great ability to work in a team environment and independently
• Cook and prioritize work with deadlines
• Excellent written and verbal communication skills
• Strong ability to read and communicate requirements in fractions
• Excellent ability to read, interpret, and understand drawings, blueprints and specifications
• Up to 10% of role involves working in a manufacturing floor environment

Qualifications

• Industry competitive benefits at the lowest cost to the employee
• Work-life balance – PTO and holidays, including floating holidays you can choose
• Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses
• Training – We will equip you with the knowledge and skills you need to succeed

Benefits

• Industry competitive benefits at the lowest cost to the employee
• Work-life balance – PTO and holidays, including floating holidays you can choose
• Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses
• Training – We will equip you with the knowledge and skills you need to succeed

About OBE

OBE offers a range of architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. With over 6,500 employees operating more than 80 manufacturing and distribution facilities in five countries, OBE is an industry leader. Learn more about our projects here.