Customer Care Rep -1AM Start

Responsibilities

• Process customer orders
• Track product availability
• Handle customer inquiries in a timely manner
• Invoice and verify accounts accurately and in a timely manner
• Verify inbound receipts for accuracy
• Develop and maintain customer relationships in a professional manner
• Generate customer reports per customer request (e.g., weekly, monthly late/bill reports)
• Coordinate product availability and daily shift schedules with the warehouse team
• Coordinate with Operations on special client requests; expedite when necessary
• Serve as first point of contact to resolve customer issues
• Maintain and file documentation in an organized and comprehensive way
• Partner with Inventory and Operations to research inventory discrepancies and misplacements

Requirements

• High School diploma or GED may be required depending on facility
• Excellent verbal and written communication skills; English may be required
• Excellent organizational skills, including ability to multi-task and prioritize workload
• Proficient computer skills, including Microsoft Office Suite
• May be required to lift a minimum of 20 lbs./9 kgs.; weight may be more dependent upon facility

Benefits

• Safe, stable, reliable work environments
• Medical, dental, and basic life and disability insurance benefits
• 401k retirement plan
• Paid time off
• Annual bonus eligibility
• Minimum of 7 holidays throughout the calendar year

Pay

Pay: $20-21 DOE

Pay Range: $16.97 - $28.65

Schedule

1AM-9:30AM Thur- Mon (OFF Tue/Wed)