First Shift Data Center Operations Technician III

About the role

The Data Center Operations Technician owns the responsibility of all IT Infrastructure, including customer configurations, within the data center environment ensuring all customer server environments are secure, operational and maintain 99.999% uptime.

Responsibilities

• Monitor and prioritize an internal ticketing system to provide customer support.
• Perform basic operating system storage troubleshooting, storage upgrades, hardware troubleshooting and RAID configuration changes.
• Provide hardware support and upgrades for servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMWare ESX Server.
• Perform simple operating systems administration tasks including setting up OS network IP’s, fresh OS installs (using PXE), firmware updates and basic OS troubleshooting.
• Install or remove fiber or copper cabling and perform Layer 1 network testing and connectivity issue resolution.
• Install network device hardware including switches, firewalls, load-balancers and security appliances.
• Install hardware on storage devices including DAS and NAS arrays.
• Complete customer maintenance requests that include hardware modification, operating system installation, mounting of devices within cabinets and completion of all required cabling.

Qualifications

• Must be a US Citizen.
• High School Diploma or equivalent is required.
• 2 years’ experience working in a data center environment.
• Able to build, repair or upgrade hardware components.
• Strong understanding of storage RAID configurations and requirements.
• Must be able to lift 50 lbs. overhead.

Pay

The compensation range for this position ranges from $57,371.00/year in the lowest geographic market up to $76,529.00/year in the highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP).