Fire Restoration Manager - ServiceMaster by FES

Bonus based on performance

• Company parties
• Employee discounts
• Paid time off
• Training & development

Responsibilities

• Retrieves work orders, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site.
• Explain processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide with or without supervisor
• Completes assigned jobs according to company processes while maintaining quality control on each job with urgency
• Performs fire/smoke damage repair and tasks to include water extraction, pack-out of contents, removing/disposing of non-salvageable materials, light construction and demolition as directed by supervisor
• Ensures equipment, supplies, vehicles, and products are properly handled. Reports any equipment malfunction and or damage to supervisor
• Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
• Makes daily adjustments to the drying plan based on meter readings
• Resolves issues with customers, communicates customer issues, daily job activities with supervisor and key company staff
• Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies
• Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
• Documents loss with clear and descriptive job photos and uploads into operating system/software
• Writes mitigation and reconstruction estimates using Xactimate and other estimating software
• Communicates conversations and key information on the job using the notes feature in required software
• Estimates using carrier audit standards and manages the estimate based on feedback from client and customer
• Communicates with project manager/lead tech to ensure all required documentation is complete (photos, notes and documents signed)
• Record of Drying using mobile software
• Determine labor and equipment costs
• Prepare accurate quantity takeoffs and materials pricing
• Communicate with insurance companies, and adjusters via phone and email in a timely manner and acts as a liaison
• Manage all estimate documents and assess project risks
• Review quotes and estimates with the construction project team
• Addresses estimate exceptions in a timely manner

Requirements

• High school graduate or equivalent
• Valid Drivers’ License and satisfactory driving record
• Good verbal and written and communication skills
• Good problem solving and customer service skills
• Knowledge of disaster restoration industry
• Must be able to prioritize activities and meet deadlines
• Experience with entering data using a tablet or mobile phone

Qualifications

• Reports to work on time in a clean, complete uniform
• Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Must be able to stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.
• Express or exchange ideas with others and receive and act on detailed information given.
• For safety reasons, respirators, which are used in certain situations, must be able to seal to your face.
• Inside and outside working conditions: The change of environment such as with or without air conditioning and heating.

Benefits

• Opportunity for advancement
• Free uniforms
• Opportunity to work with great brands and employees

Schedule

• Varies based on workload and job requirements

Pay

• Competitive salary

About the role

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.