Fire Restoration Manager - ServiceMaster by FES

Bonus based on performance

• Company parties
• Employee discounts
• Paid time off
• Training & development

Responsibilities

• Retrieves work orders, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site.
• Explain processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide with or without supervisor
• Completes assigned jobs according to company processes while maintaining quality control on each job with urgency
• Performs fire/smoke damage repair and tasks to include water extraction, pack-out of contents, removing/disposing of non-salvageable materials, light construction and demolition as directed by supervisor
• Ensures equipment, supplies, vehicles, and products are properly handled. Reports any equipment malfunction and or damage to supervisor
• Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
• Makes daily adjustments to the drying plan based on meter readings
• Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies
• Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
• Resolves issues with customers, communicates customer issues, daily job activities with supervisor and key company staff
• Communicates conversations and key information on the job using the notes feature in required software
• Estimates using carrier audit standards and manages the estimate based on feedback from client and customer
• Communicates with project manager/lead tech to ensure all required documentation is complete (photos, notes and documents signed)
• Record of Drying using mobile software
• Determine labor and equipment costs
• Prepare accurate quantity takeoffs and materials pricing
• Communicate w/ insurance companies, and adjusters via phone and email in a timely manner and acts as a liaison
• Manage all estimate documents and assess project risks
• Review quotes and estimates with the construction project team
• Addresses estimate exceptions in a timely manner

Requirements

• High school graduate or equivalent
• Experience in the restoration or construction industry is preferred, but not required
• Valid Drivers’ License and satisfactory driving record
• Good verbal and written and communication skills
• Good problem solving and customer service skills
• Knowledge of disaster restoration industry
• Must be able to prioritize activities and meet deadlines
• Experience with entering data using a tablet or mobile phone
• Report to work on time in a clean, complete uniform
• Read and follow product label usage instructions

Qualifications

• Certifications are preferred, but not required:
• FSRT – Fire & Smoke Restoration Technician
• OCT – Odor Control Technician

Skills

• Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Must be able to stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.
• Express or exchange ideas with others and receive and act on detailed information given.
• For safety reasons, respirators, which are used in certain situations, must be able to seal to your face.

Benefits

• Opportunity for advancement
• Free uniforms
• Opportunity for advancement

Pay

TBD

Schedule

TBD